Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Presales support

Collaborate with the sales team as a Parafait Solution specialist in customer presentations helping customers select the correct solution.

Determine and document the technical requirements to meet the client goals and function as a liaison between the Sales team and product development teams.

Respond to Request for Information (RFI) and Request for Proposal (RFP) from customers.

Coordinate the transition between pre-sales and implementation once sale is closed.

Solution Design and Deployment (Implementation)

Onboard the customer starting with the kick-off meeting followed by preparing and managing the detailed implementation plan following the company guidelines.

Initiate procurement related activities with the various internal and external procurement teams

Work with customers to review the business process and create a business process document and process mapping document.

Identify and document any solution gaps, requirements for enhancements and integration with external systems and collaborate with product development team as needed.

Schedule and manage weekly implementation call with customers and publish weekly status reports.

Coordinate with Installation team to plan travel for installation if needed.

Conduct an overall validation of the solution scope and manage the transition through go live.

Prepare training plans and execute onsite & remote training.

Travel to customer site as part of implementation & onsite go-live assistance.

Setup transition sessions to Support, introduce to customer and initiate hand over.

Review installation with the customer and get a sign off for Go-Live followed by formal feedback from customer.

L3 support

Participate in the resolution of any support incidents escalated by Support team.

Customer Success and Relationship management

Act as a primary point of contact, maintaining customer relationship and work towards customer’s success via the use of the Semnox solutions and services.

Schedule and manage periodic meetings with customers according to company guidelines.

Manage any critical issues through resolution and follow up in collaboration with internal teams.

Any other tasks assigned by manager or company.