Job Description

Job Description

Who WE are:

SOTA Cloud Corp is the leading provider of dental imaging software, empowering dentists across the United States to provide outstanding care to their patients. When you join SOTA Cloud Corp, you join a team that will help you grow professionally and reward you not only financially, but also with strong incentives and a good-vibe culture. No suit and tie or corporate stuffiness. SOTA Cloud Corp offers a comprehensive benefits package including health insurance, paid time off, and the resources to receive your CompTIA A+ certification (exam preps and exam fee).

Job Overview:

SOTA Cloud Corp is looking for a motivated self-starter with excellent technical and communication skills to join our Technical Support Team. The Technical Support Advisor will be responsible for providing technical support for SOTA Cloud via phone (inbound and outbound) to our customers through remote computer log-ins. This individual will ensure our customers are serviced beyond their expectations.

The ideal candidate will have strong technical knowledge, the ability to effectively communicate via phone and remote computer login's, and demonstrated success handling customer service.

Responsibilities:

• Provide technical support for SOTA Cloud to existing and new accounts, troubleshooting technical issues through phone and remote computer log-ins.
• Explain solutions step by step, patiently and provide valuable support for computer users from different work environments.
• Log and keep records of customer calls (Salesforce / Zendesk).
• Analyze call logs so common trends can be spotted to help fix underlying problems.
• Work with Engineering to test company equipment.
• Troubleshoot Cameras and Sensors to ensure compatibility.

Skills & Qualifications:

• Strong interpersonal skills
• Multi-tasking
• Strong analytical and problem-solving skills
• Strong computer knowledge in networks and software (technical knowledge)
• Ability to maintain composure under pressure
• Client relationships
• Documentation
• Collecting and analyzing data (common trend in support tickets)

Company Description

SOTA Cloud Corp is the leading provider of dental imaging software, empowering dentists across the United States to provide outstanding care to their patients.

Company Description

SOTA Cloud Corp is the leading provider of dental imaging software, empowering dentists across the United States to provide outstanding care to their patients.