Job Description

The individual in this position will oversee the Event Managers who are responsible for planning and managing the execution of meetings and events for Ameristar St. Charles. The position will also manage their own events which includes upselling, detailing and ensuring a seamless execution of group events while working in conjunction with sales teams and operations teams where appropriate.

• Communicate all details surrounding a Group event to Property in advance of arrival
• Initiate and conduct planning meetings with clients to understand their vision for the event to accurately articulate their needs with the Property. This includes emails, phone calls, video chats and in-person meetings\
• Coordinate with appropriate department managers to ensure requests are understood and able to be successfully executed within our guest service and profitability metrics
• Create Banquet Event Orders (BEOs) and Group Resumes, which accurately reflect the client’s expectations while offering upgrades in service, audio visual and creative suggestions in order to maximize revenues and ensure an extraordinary guest experience
• Prioritize accurate and timely communication both with the client and the property
• Advocate for both the property and the client concurrently, ensuring recommendations work for both parties in the most successful and profitable way
• Participate in departmental meetings including BEO, Resume, Sales, & OPCO, etc.
• Work closely with Banquets, Culinary, Hotel and other property leadership to ensure client’s arrangements are executed as contracted and detailed
• Confirm group’s MOP (Method of Payment) is verified and review group’s invoice following the event
• Monitor & track daily, weekly, monthly and quarterly audit, productivity and revenue reports for all Conference Center and Hotel events. Maintain the integrity of the client database
• Generate ideas and initiatives that further develop existing accounts while identifying new business practices to drive additional revenue.Communicate strategies and suggestions to Sales Managers to help maintain loyalty and strengthen the relationship with the property
• Build and retain client relations resulting in exceptional guest service and repeat business
• Communicate strategies and suggestions to Sales Managers to help maintain loyalty and strengthen the relationship with the Property
• Build and retain client relations resulting in exceptional guest service and repeat business
• Engage in a sales-focused atmosphere that promotes sales growth
• Maintain knowledge of competitor’s sales and convention programs to sell against the competitive set’s strengths and weakness
• Maintain knowledge of all promotions throughout the property to stimulate and retain business
• Represent Ameristar St. Charles at meeting industry conventions/networking events when needed
• Maintain a positive professional image at all times
• Perform all related duties as assigned by Director of Sales

Qualifications

• Proven history of sales and service that clearly showcases an understanding of guest service and revenue growth
• Knowledge of casino industry and/or hotel & resort hospitality as it pertains to group sales preferred
• Flexible schedule, established by the needs of the business
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations
• Excellent verbal & written communication skills for variety of audiences
• Computer skills are essential with a focus on Microsoft Teams, Outlook, Word & Excel, Sales Force / ASEM, Social Tables, GroupRev, Sertifi, and others
• Strong project management skills, managing multiple simultaneous projects

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.