Swift Passport and Visa Services is looking for a passport and visa specialist with at least 1 years of experience working in the passport and visa industry.  Swift is a mature business with a small team of experts based in the Gold Coast of Chicago, IL.  We offer expedited passport and visa services to our customer in all 50 states, specializing in expedited U.S. passport processing and China visa processing.  We value working hard, but also have a very friendly, family like atmosphere at our office.  We are looking for the right person to join our team as our business grows.

As passport and visa specialist, our new team member would be responsible for managing our expedited passport services from start to finish.  This includes but is not limited to answering phones and assisting customers with questions they have about our service, preparing paperwork for submission as it arrives to our office, submitting passport applications to the passport agency, keeping our customers up to date on the status of their passports, and shipping passport back to clients once they are issued.

The second major responsibility for this team member would be to greet and assist walk-ins who enter our office for assistance.  This may include answering questions, getting customers set up to complete forms on our computers in the lobby, and answering questions about various passport and visa services.

In addition to the above, we have a robust email management system that requires all team members to reply to email and voicemail in a timely manner.  Our entire team works together to ensure that our customer emails are answered Swiftly.

This is a full-time position.  Compensation swill be dependent on experience but would start at 50K/year.  Swift offers health insurance and 401K.  Other benefits include a laid-back work atmosphere where you can be yourself and have some fun with a nice team of people.  We value consistency, reliability, and teamwork, and are eager to find 1-2 new team members who will grow with us.

Experience is important, and we ask that you only apply of you have at least 1 years’ experience in our industry.