Benefits:

401(k)

401(k) matching

Bonus based on performance

Health insurance

Paid time off

We operate a web based SaaS (Software as a Service) product that manages order and logistics transactions between customers and their B2B trading partners. The position is based in Nassau County, New York. Easy access to LIRR and NICE bus. For over two decades, we have provided technical services to the retail, fashion and wholesale industries. We pride ourselves on building strong business relationships with our customers, helping them deepen their relationships with the major retail players, including Amazon.com, Bed Bath & Beyond, Bloomingdales, JC Penney, Macy's, Neiman Marcus, Nordstron, Saks Fifth Avenue, Sears, Stein Mart, Target, Walmart, and more. We are seeking an experienced Operations and Help Desk Manager to join our growing team. We offer challenging, growth-oriented positions with competitive pay & benefits packages in a work environment committed to professional growth.

The Perk

Competitive Base Salary

Bonus Opportunities (reward performance!)

401K

Health Insurance

Paid Time Off

The Responsibilities

Oversee Team of 5-10 Operations Personnel

Support Incoming Customer Calls

Operate New Customer Training

Oversee Successful Processing of Billable Customer Support Jobs (Transaction Entry into Our System, Barcode Printing)

Oversee Successful Processing of SaaS System (Online Web Portal System)

Manage Customer Ticketing System for Transaction Errors and Customer Support Requests

Improve Customer Experience

Improve Operational Efficiency

Optional: Oversee New Customer Onboarding Group (3 Additional People plus Supervisor)

The Requirements

Bachelor's Degree or Higher

Experience Managing Staff

Good Communications Skills

Excellent Problem-Solving Abilities

Ability to Commute or Willingness to Relocate to Nassau County

Available to Work Monday-Friday 9 a.m.-6 p.m.

Desired Abilities

SaaS or related technical experience

History of Measuring and improving the performance of your division

Team-Oriented

Analytical

Attention to Detail

Customer-Focused

Admirable Traits

Team Oriented, Analytical, Attention to Detail, Customer-Focused

Flexible work from home options available.