Job Description
Master Lock’s cLOTO (Connected Lockout Tagout) solution is a disruptive technology leveraging software and connected hardware to enhance LOTO programs in a variety of end markets including Oil & Gas, Manufacturing, Power Generation and Food/Beverage.
The SaaS Customer Success Manager will be responsible for ensuring new customers are well positioned to capture the value of the Master Lock cLOTO solution. The Customer Success Manager will gain a deep understanding of a client’s requirements and LOTO processes, and drive customer-specific adaptations of the solution and onboarding processes to maximize customer satisfaction. Leveraging an expert understanding of all elements of the solution across all applications, the Customer Success Manager will educate clients on everything from the fundamentals of the solution to implementing best practices.
This is an exciting new role within the Security Business Unit that will be instrumental in driving the market transition from mechanical to connected LOTO practices. We are looking for a customer champion who is passionate about technology, establishing long-term relationships, and building customer loyalty. An understanding of onboarding clients with B2B SaaS solutions, effective communication and interpersonal skills, and a customer-first mentality are critical since this role will be driving a transformational change within Master Lock and in the market. The successful candidate will collaborate closely with new customers and cross-functional teams to drive customer implementation and training activities.
Key Responsibilities:
Qualifications
Desired skills and experience:
Additional Information
Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 56,000 USD - 77,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates’ feeling of belonging at work.
Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.
Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN.
Equal Employment Opportunity
FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
We are committed to a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. To support our efforts, we invite you to voluntarily share your gender, ethnicity, and veteran status. This information is confidential and helps us ensure an inclusive hiring process and improve our diversity initiatives.
Reasonable Accommodations
FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.