SaaS Systems Engineer

Acumatica

SaaS Systems Engineer

Seattle, WA
Full Time
Paid
  • Responsibilities

    Job Description

    The SaaS Systems Engineer will be part of a team responsible for day-to-day operation of various SaaS delivery environments, as well as ongoing initiatives to ensure demonstrated levels of reliability, scalability, and quality of service. The successful candidate will be familiar with software development and deployment processes, relational databases, Windows/Linux systems, and have scripting or programming experience. Also, they should be comfortable working with and around a wide range of platforms, programming languages, protocols, and web technologies to achieve maximum levels of operational efficiency and quality of service to customers. In addition, they will be providing day-to-day support for the Company’s internal IT infrastructure, including employee help desk, network connectivity and telecommunications activities. Some of the things you'll be doing include…

    • Day-to-day monitoring of the production service delivery environment to ensure all services and applications are operating optimally and Service Level Agreements (SLAs) are met

    • Identify optimization opportunities and solve problems affecting service delivery across all deployed applications, shared services, middle-ware and databases/data stores

    • Operate and maintain systems supporting the provisioning of new customers, applications, and features

    • Provide insight on trends requiring proactive action to stay “one step ahead” of customers and/or upcoming corporate requirements

    • Participate in the software design and development process to ensure maximum operational efficiency and architecture services

    • Software deployment and configuration management in both Quality Assurance and Production environments

    • Develop tools and utilities in support of the Operations organization and SaaS service delivery

    • Provide level 2/3 support for customer initiated issues

    • Maintain and improve the IT infrastructure, including servers, laptops/desktops, networks and telecommunications

    • Deliver outstanding help desk support to employees

    • Establish, maintain and manage vendors responsible for providing hardware, software and/or services required to provide world-class service

    • Identify systems deficiencies and recommend solutions

    • Document forecasts, plans and resolutions for on-going and future reference

    • Innovate, promote and drive adoption of tools, technologies, policies and procedures in support of continuous improvement

  • Qualifications

    Qualifications

    Looking for experience with:

    • 5+ years of corporate infrastructure experience preferably in a software development environment

    • 5+ years of experience evaluating, selecting, implementing, and integrating enterprise technologies

    • 4+ years of experience in administration of Windows/Linux environments

    • 3+ years of experience with relational databases and SQL

    • 3+ years of experience with AWS / Azure

    • 3+ years of experience in scripting and programming

    • 2+ years of experience with help desk, network connectivity and telecommunications activities

    Additional technical skills that will help achieve success:

    • VMware experience

    • Automation using VB, PowerShell or a similar scripting technology

    • Deploying and managing virtualized infrastructure

    • Familiarity with HTML, SCC, Java and ASP. Net

    Additional Information

    Who you are...

    • Service Minded. You deliver customer support like you expect to receive it; with excellence. You have a strong background in network troubleshooting, implementation and VPN configuration

    • Builder. Experience planning, implementing and supporting systems with the desire and ability to learn new applications and tools

    • Results-oriented. You love the doing and the process but you are all about results. You have excellent analytical and problem solving abilities, including the ability to effectively prioritize and execute activities in a high-pressure just in time environment. You adhere to and analyze standards and procedures for workflow and change management.

    • Communicator. You have outstanding verbal and written communication skills with domestic and international customers, and employees

    • Great with Customers. You have an ability to establish great rapport with people, and you have a track record working with customers. You work successfully alongside customers and employees who are technical and non-technical when executing your daily responsibilities and contributing to cross-functional projects of broad scope

    Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
    If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail HR@acumatica.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

    For this role, the salary range is $100,000-115,000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and other relevant elements.

    At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.