Job Description
Job Description
Are you a people person with a passion for problem solving? Do you thrive in a fast-paced environment? Have you been looking to start your career in the world of insurance? Join our team as a Call Center Representative and be the voice of our company!
Position start date: October 30th
Safepoint Insurance is a Property & Casualty insurance carrier based in Tampa, FL.
Why Safepoint Insurance
- Competitive wages and performance-based bonuses
- Comprehensive training program to obtain a 4-40 license
- Paid professional development
- A supportive, professional, and collaborative team that promotes internal growth
- Employee benefits including medical, dental, vision, immediate Safe Harbor 401k vesting, free memberships, and more
What we’re looking for
- Previous customer service or call center experience
- Passion for helping customers & a demonstrated customer service focus
- Ability to work independently in a fast-paced environment
- Previous Property & Casualty experience is preferred
- Proficiency with Microsoft Office products
- Excellent communication skills with ability to interact on a professional level with internal and external personnel and partners
- Results driven with strong problem solving and analytical skills
- Detail-oriented and exceptionally organized
- English and Spanish speaking and writing skills desired but not required
Duties and responsibilities
- Provide excellent customer service to agents and policy holders in a moderate to high volume call center environment
- Process corrections or adjust records when needed, following the appropriate company guidelines
- Review incoming endorsement requests and/or email communications
- Review, organize, and forward information to be escalated for resolution as needed
- Adhere to the established productivity and quality metrics established
- Other tasks and projects as assigned
Essential Functions
- Use telephone and computer systems to communicate with and service customers
- Use computer system to research information on risks
- Ability to handle 30-50 incoming phone calls per day
Physical requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms
Working conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines
Company Description
Safepoint Insurance is a Property & Casualty insurance carrier based out of Tampa, FL.
Company Description
Safepoint Insurance is a Property & Casualty insurance carrier based out of Tampa, FL.