We're searching for a diligent office assistant to provide administrative support. You’ll be responsible for responding to all complaints and questions in a friendly and timely manner, implementing office standards to streamline our processes, scheduling appointments, and company trips, ordering office equipment, and marketing our brand through community events and print and digital mediums. Applicants should be extremely thorough, possess excellent communication skills, and have some background in customer service. Send us your resume today to become part of the team! Responsibilities: • Work to create marketing opportunities and plan events for our customer base in the community to improve company reputation and visibility • Coordinate any company parties, necessary appointments, or travel • Purchase office equipment when appropriate • Manage all paperwork in the office and create a process for team members to follow to ensure efficiency • Act as a point of contact for complaints or questions from customers and respond in a timely manner Primary Responsibilities • Lead catcher for all leads, qualify and distribute to the sales team • Manage gift certificates • Create reservations for the Sales Team • Manage Reservations changes from Groups Lead Catcher • Qualify all leads prior to forwarding them to the appropriate sales manager/coordinator. Verify date availability, send inquiry information email, gather event/meeting information, budget, and quote minimums • Load lead into Envision and assign to appropriate sales manager • Assign leads in Envision and CRVA page to the appropriate sales manager/coordinator • Check sales voicemails throughout the day, return calls to qualify leads, and gather more information • Retrieve leads from shared email, respond to and distribute leads Room Blocks • Quote And Contract All corporate rooms only room blocks and social/weekend room blocks • Manage room blocks including entering rooming lists • Detail Social Guest room arrangements after the contract is signed Accounting • Verify final guarantees for all meetings & events and login, change log • Load event actuals into Envision • Invoice for all meetings & events • Post deposits & payments • Collect final guarantees and share them with the team Reports • Manage printed and digital meeting room signs • Managing events without an EO report • Process World of Hyatt meeting planner points • In-House Meetings • Stand-Up Meetings • Resume Meeting / Sales Meeting • Quarterly Staff Meetings Qualifications: • High school diploma or GED required, some college experience preferred • Navigates computer programs with ease to provide a quick front-desk experience for customers • Enjoys talking with customers and can communicate through verbal and written channels • Customer service experience in our industry is preferred • Proven track record of completing projects on time in an orderly manner Compensation: $18 hourly potential DOE

• Primary Responsibilities • Lead catcher for all leads, qualify and distribute to the sales team • Manage gift certificates • Create reservations for the Sales Team • Manage Reservations changes from GroupsLead Catcher • Qualify all leads prior to forwarding them to the appropriate sales manager/coordinator. Verify date availability, send inquiry information email, gather event/meeting information, budget, and quote minimums • Load lead into Envision and assign to appropriate sales manager • Assign leads in Envision and CRVA page to the appropriate sales manager/coordinator • Check sales voicemails throughout the day, return calls to qualify leads, and gather more information • Retrieve leads from shared email, respond to and distribute leadsRoom Blocks • Quote And Contract All corporate rooms only room blocks and social/weekend room blocks • Manage room blocks including entering rooming lists • Detail Social Guest room arrangements after the contract is signedAccounting • Verify final guarantees for all meetings & events and login, change log • Load event actuals into Envision  • Invoice for all meetings & events • Post deposits & payments • Collect final guarantees and share them with the teamReports • Manage printed and digital meeting room signs • Managing events without an EO report • Process World of Hyatt meeting planner points • In-House Meetings • Stand-Up Meetings • Resume Meeting / Sales Meeting • Quarterly Staff Meetings