Job Description

Reporting to the Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

• Organize and implement administrative systems & procedures, and perform necessary support duties
• Assisting Director of Group Sales will month-end reporting
• Accruals for Sales department
• Assisting the Director of Group Sales with airline crew contracting and program management
• Invoice reconciliation for Sales department
• Monthly expense reports for Sales Managers
• Customer proposals and contracts
• Site Alerts for customer visits
• Data entry into sales system platform Opera.
• Working in a team environment
• Coordinate and oversee Opera Sales and Catering system to all include definite, tentative and prospective group and catering booking activity.
• Generate group sales contracts, proposals and deposit/payment invoicing
• Consistently offer professional, friendly and engaging service
• Ensure prompt and courteous service is extended to both internal and external customers
• Escort general inquiries during site inspections
• Prioritize all telephone calls and in-person visitors, scheduling appointments as required
• Maintain a positive relationship with all guests, vendors, Colleagues and global sales network
• Ensure all sales promotional literature is current and updated Update convention bureau lists
• Prepare and disseminate month-end reports
• Provide all administration duties for the Sales office
• Assist with the maintenance of accounts, contact, activity and business details within appropriate software applications
• Follow departmental policies and procedures
• Follow all safety policies
• Other duties as assigned

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous sales or administrative experience preferred
• Advanced skills in Microsoft Window applications and/or relevant computer applications required, Knowledge of Opera PMS an asset
• University/College degree in a related discipline an asset
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all time ****

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V