Benefits:

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Join the Keith’s Appliances Team!

Keith’s Appliances is proud to be an Equal Employment Opportunity Employer. We are a locally owned and operated business dedicated to delivering top-notch service and high-quality appliances to our customers. We believe in fostering a supportive and collaborative work environment where everyone has the opportunity to grow and succeed. If you’re looking for a rewarding career with a team that values professionalism, customer service, and work-life balance, then Keith’s Appliances is the place for you!

Position: Sales Assistant

📍 Location: Norwich, CT (Occasional shifts in Mystic, as needed)

As a Sales Assistant, you will play a vital role in supporting both our sales team and administrative staff. Your contributions will help ensure our customers have a smooth and enjoyable shopping experience.

Key Responsibilities:

Answer multi-line phone calls, transfer calls, and relay messages.

Manage text messaging platforms, directing inquiries appropriately.

Assist with updating ETAs on purchase orders.

Maintain and update customer lists.

Support the Sales Manager with website maintenance.

Handle inbound email leads from the website.

Help maintain a clean and organized sales floor.

Assist Store Managers with customer concerns and escalate issues as needed.

Communicate inventory updates to the sales team.

Process customer payments and maintain transaction records.

Build and maintain strong customer relationships through effective communication.

Update customer information in our system for optimal service.

Draft correspondence regarding customer account status or issue resolution.

Provide backup phone coverage and assist colleagues when needed.

Demonstrate professionalism, especially when handling difficult customer interactions.

Why Work at Keith’s Appliances?

Career Growth: We believe in promoting from within and providing opportunities for employees to grow and develop their skills.

Supportive Work Environment: Our team is like family. You’ll work alongside friendly, knowledgeable professionals who are always ready to lend a hand.

Competitive Pay and Benefits: We offer competitive pay and benefits packages, including paid time off, health benefits, and more.

Work-Life Balance: We understand the importance of a healthy work-life balance and strive to provide a flexible, supportive environment.

Community Impact: As a locally-owned business, we’re deeply invested in our community and take pride in making a positive impact.

What We’re Looking For:

✅ Ability to multitask and adapt to change ✅ Strong verbal and written communication skills ✅ Excellent customer service and problem-solving abilities ✅ Ability to work independently and under pressure ✅ Strong organizational and time management skills ✅ Professionalism and a proactive approach ✅ A team player with a positive attitude

Technical Skills:

💻 Proficiency in:

Microsoft Word & Excel

Order Processing Systems

Inventory Management Software

At Keith’s Appliances, we’re not just offering a job — we’re offering a career. If you're ready to join a growing, dynamic company where you’ll have the opportunity to contribute and thrive, apply today and be part of our dedicated team!

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.