Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Wellness resources

Keith's Appliances is a Equal Employment Opportunity Employer. Join us as we continue to build our team of professionals who can assist our customers with their appliance buying and sales experience at Keith's Appliances. We are currently looking for a Sales Assistant in our Norwich Location. This position may require one or two days a week in our Mystic location, when needed. Our sales positions require outstanding interpersonal skills and a strong customer service orientation. This position is responsible for assisting in sales and general office functions, acting as liaison between sales associates and the administration support department, by performing the following duties.

Answer multi-line telephone, transfer calls and take and relay messages to the appropriate party.

Manage text messaging platforms and delegate/transfer text messages to the appropriate associate and department.

Assist administrative staff with updating appropriate ETAs on purchase orders.

Maintain and keeps customer list up to date.

Assist Sales Manager with website maintenance.

Manage inbound email leads from website.

Help in maintaining a clean and orderly sales floor.

Assist Store Managers with customer issues.

Escalate customer service issues to manager, as needed.

Communicate inventory list with sales staff.

Process payments from customers.

Keep records of customer interactions, process customer accounts and file documents.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the appropriate methods/tools and applying knowledge of company policies, procedures and pricing to best meet customer needs.

Update customer information on computer system in an efficient manner to provide excellent quality service.

Write correspondence to customers in regards to their account status and/or problem resolution.

Assist staff with duties when assistance is needed, including providing back up phone coverage during heavy demand periods and/or covering when staff members are out of the office.

Demonstrate a proactive work ethic and communicate with coworkers and customers in a professional, friendly and courteous manner, especially when dealing with angry or irritated customers.

Knowledge:

Ability to multi-task and adapt to changes quickly

Ability to work well under pressure and meet deadlines

Ability to work independently with little direction

Communication Skills-Verbal and Written

Customer Service Skills

Decision Making Skills

Diplomacy

Listening skills

Logic and Reasoning skills

Must be proactive and take initiative

Organization Skills

Problem solving skills

Professionalism

Team player

Time management skills

Computer Skills:

Microsoft Word

Excel Spreadsheets

Order Processing System

Inventory Software

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.