Job Title: Membership Consultant
Company: Browns Fit
Directly Reports to: Sales Manager
Department: Sales
POSITION OVERVIEW
Membership Consultants play a key role in the company’s overall success by:
Achieving and exceeding membership sales and revenue goals and selling ancillary services
Contributing to member retention and satisfaction by advising members and guests on programs that will help them meet their long- and short-term health and fitness goals
Providing members and guests with legendary service and enhancing their sense of belonging and community within the club
Key Responsibilities
Achieve financial performance results through the generation of new memberships and ancillary service memberships
Achieve or exceed individual membership sales goals by generating referrals, converting inquiries (phone/web) into appointments and following up with and closing prospects
Implement and adhere to all steps of the sales process, including assessing the needs of prospective members, providing a value based presentation of the Browns Fit brand, programs and services, leading an enthusiastic and informative tour, presenting membership/service options and prices, and closing sales
Help integrate new members into personal training by attaching point of sale sessions and/or scheduling their complimentary on-boarding session
Responsible for meeting weekly and monthly goals and metrics as outlined in individual weekly tracking sheets
Responsible for meeting with MM on a weekly basis to review prior and current week’s activity
Actively develop leads through a variety of activities, including telephone, internet and community outreach and partnerships, corporate visits, referrals and special events
Utilize the lead tracking system to manage all prospect and member data
Before ending each shift, ensure that the CRM calendar for your next shift is up-to-date and set up for success
Complete and submit all new member paperwork (Membership Agreement, Personal Training Policies, Corporate Proof, etc) before leaving the club the day the member joins
Attend and participate in membership meetings team, club and company meetings, member functions, outside marketing events, and the planning and implementation of promotions
Know your competition and use that information to make suggestions or changes that enable your club to be “best in class” and achieve results.
Create a customer service focused environment that is friendly, welcoming, and supportive, and seeks to provide members and guests with exceptional experiences
Ensure superior customer service by sustaining a culture, through actions and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations
Create and deepen relationships with members and enhance their sense of belonging and community within the club by reaching out to “your” members in person and by phone and email
Deal with member issues proactively, “own” member problems that come to your attention, and solve those issues within a 24-hour period
Be knowledgeable about your job, the company, and our services, promotions, and business practices so that you can provide members and guests with consistent and accurate information
Contribute to the effective and efficient running of the day-to-day operations of the clubs and company
Work as part of the overall team by respecting, supporting, and encouraging your co-workers, assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team centered manner
Maintain an active and working knowledge of the company as well as all services and promotions
Be proficient in all club software systems
Follow all club policies and procedures
Attend all meetings, special events, and education sessions to learn and provide feedback and share ideas on improving and building all aspects of the business
Perform other duties as required. Employee responsibilities are subject to change at any time
WORK SCHEDULE
This is a full-time position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours will include prime time hours and some weekends and holidays. All members of the membership team will be required work the last two days of the month. Special events, promotions, and other demands will require some early mornings and late nights.
REQUIRED QUALIFICATIONS:
General understanding of Fitness Industry
Ability to work with computers
Excellent customer service and interpersonal communication skills
Independent, self-starter with strong organizational skills
Must be a team player
Adhere to meal and rest break periods and must clock in and out for all shift times
Must complete company HR trainings
Must be able to lift 45 pounds
Typing, using the telephone and computer mouse
Frequent sitting, standing, walking, and stair climbing
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.