Sales Associate

Heyday Skincare - Michigan

Sales Associate

Ann Arbor, MI
Part Time
Paid
  • Responsibilities

    Benefits/Perks

    Competitive Hourly Wage

    Membership and Product Commission

    $5 facials

    Friends & Family Discount on Services

    35% Product Discount

    Paid Sick Time

    Medical, Dental, Vision Benefits for full-time employees

    Paid Time Off for full-time employees

    Company Overview

    At Heyday, we’re cutting through the noise in the skincare industry to help you discover your healthiest skin, so you can put your best face forward. With locations across the country, we provide personalized facial treatments and everyday skincare guidance from our expert estheticians, along with powerful products that let you feel the difference.

    We’ve been named “Best Facial” by New York Magazine, performed over 500,000 facials, tried countless products, and have been collecting valuable skincare data the entire way.

    Oh, and the word Heyday... it means the period of your life when you’re at your prime. We believe every day should be your Heyday – we happen to start with skin.

    Job Summary

    You are the foundation of our success as an organization. You are an expert in creating world-class guest experience in our shops. You deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

    Responsibilities

    Provide high-level customer service and hospitality to clients: including in-person, over the phone, and online

    Educate clients on current promotions, memberships, packages, and future appointments

    Demonstrate product knowledge, assist with re-stocking products, and be able to assist clients with product sales and returns

    Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance

    Maintain a positive attitude and take initiative

    Provide support to the Skin Therapists to ensure a successful check-in and check-out process

    Work as a cohesive team with all Heyday staff members to ensure efficiency and camaraderie

    Assist with the training and coaching of new hires for the Host team

    Maintain the distinct Heyday aesthetic, appearance, atmosphere and culture

    Qualifications

    Must have outstanding customer service and problem-solving skills

    Must be confident when recommending memberships, packages, and product

    Must have the ability to prioritize and multi-task within a fast-paced environment

    Must be willing to initiate tasks and perform duties without direction

    Must have excellent communication skills and be able to work with a wide range of personalities

    Must have a positive, can-do attitude

    Must have a friendly and professional phone and email etiquette

    Must have superior organizational skills

    Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Heyday Skincare Corporate.