Why Work With Us?
At Scenthound, our employees are our most valuable asset, and our success is a direct result of their dedication and hard work. We pride ourselves on fostering an exceptional workplace culture that emphasizes teamwork, trust, respect, and a strong customer focus. Here’s why you’ll love working with us:
Employee-Centric Culture: We believe in valuing and investing in our employees. Our low turnover rate is a testament to the positive and supportive environment we provide.
Fun and Drama-Free: Our workplace is fun-loving and drama-free, making it an enjoyable place to spend your workday.
Growth Opportunities: We offer a clear career growth path to leadership positions, ensuring that your professional development is always a priority.
Comprehensive Benefits: Enjoy competitive pay, medical, dental, and vision insurance, a profit-sharing plan, and paid time off.
Additional Perks: Receive a complimentary monthly service membership for your dog(s) and merit-based pay increases based on performance.
Join us at Scenthound, where we are not just revolutionizing dog grooming but also creating a supportive and enriching environment for our team members. We prioritize safety and well-being for both our dogs and our employees, and we are dedicated to inspiring the dog-human connection through our innovative approach to dog care.
About the Position:
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. You will be the face of the brand, so if you enjoy dogs and working with people, this is the job for you. This opportunity has tremendous growth potential and the ideal candidate could rotate between all three of our locations.
This position requires:
Sales experience and confidence (membership sales are highly valued!).
Customer service experience (retail, restaurant).
Computer/ Technology proficiency.
A passion for dogs and dog health & wellness!
Reliable transportation.
Willingness to work in a smoke-free environment.
Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks:
Drive membership sales through health and wellness education.
Drive key performance indicators – average ticket price and rebook ratio – through memberships, service.
add-ons, and retail sales.
Develop membership leads; Follow up with potential members.
Answer phone calls, schedule customer appointments, manage customer profiles and records.
Manage cash drawer – responsible for daily cash handling.
Manage customer expectations; Resolve customer concerns; Retain memberships.
Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable.
Perform other tasks and duties as assigned by the Scenter Manager.
Skills and Abilities:
Confidence in selling services and products.
Ability to connect with customers (both canine and human!) and provide outstanding customer service.
Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services.
Effective communication with team members and dog parents (in person and on the phone).
Independently solve problems using Scenthound values and culture as a guide.
Attention to detail.
Time-management; Scheduling appointments efficiently.
Accountability; hold oneself and others to Scenthound standards.
Benefits and Perks:
We are a fun-loving, hard working, drama-free workplace.
Teamwork, trust, respect and customer focus is what we strive for.
Direct career growth path to Management positions (Ass. Manager, Manager) and additional options.
Competitive hourly base pay, plus tips.
Medical, dental, and vision insurance benefits.
Profit Sharing plan.
Merit-based pay increases based on performance.
Paid Time Off.
Career growth path to other leadership positions.
Complimentary monthly service membership for your dog(s).
Address: Scenthound Johns Creek Central: 9775 Medlock Bridge Rd, Johns Creek, GA 30097; Scenthound South Forsyth, 1595 Peachtree Pkwy, Cumming, GA 30041; Scenthound Suwanee, 1145 Peachtree Industrial Blvd, Suwanee, GA 30024.
Hours: Monday - Saturday 8am - 5pm
About us: Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we’d love to hear from you!