Benefits:

401(k)

401(k) matching

Bonus based on performance

Company car

Company parties

Competitive salary

Dental insurance

Donation matching

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Help or transport service

Home office stipend

Opportunity for advancement

Paid time off

Parental leave

Profit sharing

Relocation bonus

Savings bank

Signing bonus

Training & development

Tuition assistance

Vision insurance

Wellness resources

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

Receive inbound calls and place outbound calls

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Upsell products and services when appropriate

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Call Center Representative or in a similar role is preferred

Excellent phone and verbal communication skills

Understanding of active listening techniques

Familiarity with Customer Relationship Management (CRM) programs

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively