Summary

The Construction Coordinator is responsible for tasks related to customer calls, project monitoring, tracking, coordination, estimate creation, and project audit. General office duties, such as drafting correspondence, filing, and creating reports are also included within this role.

Primary Responsibilities

Assist with customer service and management of the customer experience

Monitor and ensure client requirements are followed

Work with sales team/construction estimators

Assign projects to construction team once contracts have been signed

Work with restoration managers / JFC’s to ensure we are obtaining necessary information in a timely manner

Sending out estimates/contracts to all necessary parties

Follow up with customers to obtain project approval

Enter lead/jobs into the operating system and make sure all information in the project is correct

Educate customers on process

Review and validate project file documentation

Maintain customer and client communications

Support CMs ensuring customer and client agreement on scope and estimate

Ensure all paperwork is complete with customer and client

Interface with Subcontractors for availability

Acquire proper permits as necessary and ensure all correct procedures are being followed with local municipalities

Assist identifying and qualifying resource providers

Validate completed PO documentation

Update contract status with change orders and keep customer and client advised

Maintain estimator shared spreadsheets on a daily basis

Maintain internal and external communications

Maintain communication log

Upon project completion review file documentation and update as necessary

Manage collections activities for down payments

Assist in collecting all project close-out materials and help with final billing of projects

Education and Experience Requirements

· High school diploma/GED

· A minimum two years of business and or sales experience

· Working knowledge of current business software technologies

· Superb customer service, administrative, and verbal and written communication skills

· Intermediate math skills

· Experience in the restoration and/or construction industry preferred

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing may be required. This could require the ability to lift files, open filing cabinets, and bend or stand on a step stool as necessary.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working hours between 8:00 a.m. and 4:30 p.m., Monday–Friday, 40 hours per week. This position occasionally requires longer hours (beyond 8 hours a day) in support of emergency services, and some flexibility in hours may be needed dependent upon the business needs.

Pay starts at $23 - $27 an hour based on experience, with the possibility of overtime pay

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.