Job Summary

This position is responsible for ensuring the seamless processing, tracking, and delivery of customer orders while providing exceptional client communication and internal coordination by performing the following duties.

Essential Job Duties

• Order Processing:
  • Accurately enters and reviews order details to ensure all specifications meet client and company requirements.
  • Coordinates with the production team to confirm order capabilities and timelines.
• Order Tracking & Status Updates:
  • Tracks all orders from placement through to shipping, proactively communicating any updates or delays to relevant departments and clients.
  • Regularly updates internal tracking systems to maintain up-to-date information on order status.
• Customer Communication:
  • Serves as the primary point of contact for clients regarding order status and any inquiries related to timelines or specifications.
  • Provides clients with timely updates on their orders and manages any changes to orders in coordination with the sales team.
• Internal Coordination:
  • Works closely with the sales, production, and shipping teams to ensure alignment and avoid delays.
  • Facilitates smooth hand-offs between departments and ensures any specific customer needs are communicated.
• Shipping Coordination:
  • Confirms shipping details and tracks packages to ensure on-time delivery.
  • Addresses any shipping issues by coordinating with carriers and updating clients as needed.
• Administrative Support:
  • Maintains organized records of all orders, communications, and any adjustments made.
  • Assists the Sales Manager and team with other administrative tasks as required.

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Qualifications

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employees or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Education & Experience

A high school diploma or GED is required for this role. In addition to the education requirement, this position requires a minimum of two years of related experience in an administrative or support role, preferably within a sales or customer service environment. An equivalent combination of education, training, and experience may be used to satisfy these requirements.

Certificates, Licenses, and/or Registrations

This position does not require any certificates, licenses, or registrations.

Travel Requirement

This position does not require travel.

Knowledge, Skills, & Abilities

• The ability to adjust to new situations, environments, and changing priorities.
• The ability to effectively convey information and ideas through written, verbal, and non-verbal means.
• Proficiency in Microsoft Office Suite or related programs.
• The ability to organize and maintain an effective and efficient work environment.
• The ability to collaborate with others and work effectively in a team environment.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

• Moves regularly throughout the day in an office environment.
• Prolonged periods sitting or standing at a desk and working on a computer.
• Must be able to occasionally lift, carry, push, and/or pull up to 25 pounds.
• Communicates regularly throughout the day via email, messages, and phone calls.
• Performs repetitive tasks such as typing or data entry.
• The typical noise level is moderate – office noise.