Job Description
Anticipating guest needs, and solicitation of business while assisting to control expenditures. Provide clerical/administrative support for the Sales & Marketing Department, including typing, computer input, filing, answering telephones, and printing reports. Other responsibilities include:
- Approach all encounters with guests and employees in a friendly, service oriented manner
- Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which include adhering to the proper dress code and wearing name tag while working
- Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations
- Act as liaison between Sales & Catering Managers and clients in Sales & Catering Managers' absence
- Control purchase orders and check requests
- Administer daily, monthly, quarterly, and annual sales reports
- Support the Sales & Catering team administratively including correspondence, preparing reports and assisting with reservations
- Provide telephone and message support for the department and respond to inquiries in a timely, clear, professional and pleasant manner
- Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation
- Assist the Sales & Catering teams with the preparation of contracts, proposals and addendums
- Take booking inquiry information via phone or email and prepare proper paperwork
- Ensure that all arrangements, including upgrades and amenities, are handled properly
- Coordinate with other departments through verbal and written instructions
- Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system
- Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues
- Order office supplies and collateral inventory for Sales & Catering Department and Executive Offices.