Sales Coordinator

FAIRMONT

Sales Coordinator

Dallas, TX
Full Time
Paid
  • Responsibilities

    Job Description

    Anticipating guest needs, and solicitation of business while assisting to control expenditures. Provide clerical/administrative support for the Sales & Marketing Department, including typing, computer input, filing, answering telephones, and printing reports. Other responsibilities include:

    • Approach all encounters with guests and employees in a friendly, service oriented manner
    • Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel
    • Maintain high standards of personal appearance and grooming, which include adhering to the proper dress code and wearing name tag while working
    • Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations
    • Act as liaison between Sales & Catering Managers and clients in Sales & Catering Managers' absence
    • Control purchase orders and check requests
    • Administer daily, monthly, quarterly, and annual sales reports
    • Support the Sales & Catering team administratively including correspondence, preparing reports and assisting with reservations
    • Provide telephone and message support for the department and respond to inquiries in a timely, clear, professional and pleasant manner
    • Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation
    • Assist the Sales & Catering teams with the preparation of contracts, proposals and addendums
    • Take booking inquiry information via phone or email and prepare proper paperwork
    • Ensure that all arrangements, including upgrades and amenities, are handled properly
    • Coordinate with other departments through verbal and written instructions
    • Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system
    • Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues
    • Order office supplies and collateral inventory for Sales & Catering Department and Executive Offices.
  • Qualifications

    Qualifications

    • High School Diploma required, Bachelor's Degree preferred
    • 1-2 years administrative support experience preferred
    • Previous experience within hotel sales an asset
    • At least one year of progressive experience in a hotel or related field required
    • Is technologically savvy, with a working knowledge of Opera S&C preferred
    • Proven proficiency in Microsoft Office applications required
    • Excellent communication skills, both written and verbal required
    • Highly responsible & reliable
    • Must be able to convey information and ideas clearly
    • Must be able to evaluate and select among alternative courses of action quickly and accurately
    • Must work well in stressful, high pressure situations
    • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
    • Must be able to work with and understand financial information and data, and basic arithmetic function

    Additional Information

    What’s in it for you:

    • Paid time off
    • Medical, Dental and Vision Insurance
    • 401K Retirement Plan
    • Complimentary Shift Meal
    • Employee benefit card offering discounted rates in Accor worldwide.
    • Learning programs through our Academy designed to sharpen your skills.
    • Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
    • Career development opportunities with national and international promotion opportunities