Job Description

Anticipating guest needs, and solicitation of business while assisting to control expenditures. Provide clerical/administrative support for the Sales & Marketing Department, including typing, computer input, filing, answering telephones, and printing reports. Other responsibilities include:

• Approach all encounters with guests and employees in a friendly, service oriented manner
• Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include adhering to the proper dress code and wearing name tag while working
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations
• Act as liaison between Sales & Catering Managers and clients in Sales & Catering Managers' absence
• Control purchase orders and check requests
• Administer daily, monthly, quarterly, and annual sales reports
• Support the Sales & Catering team administratively including correspondence, preparing reports and assisting with reservations
• Provide telephone and message support for the department and respond to inquiries in a timely, clear, professional and pleasant manner
• Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation
• Assist the Sales & Catering teams with the preparation of contracts, proposals and addendums
• Take booking inquiry information via phone or email and prepare proper paperwork
• Ensure that all arrangements, including upgrades and amenities, are handled properly
• Coordinate with other departments through verbal and written instructions
• Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system
• Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues
• Order office supplies and collateral inventory for Sales & Catering Department and Executive Offices.

Qualifications

• High School Diploma required, Bachelor's Degree preferred
• 1-2 years administrative support experience preferred
• Previous experience within hotel sales an asset
• At least one year of progressive experience in a hotel or related field required
• Is technologically savvy, with a working knowledge of Opera S&C preferred
• Proven proficiency in Microsoft Office applications required
• Excellent communication skills, both written and verbal required
• Highly responsible & reliable
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high pressure situations
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must be able to work with and understand financial information and data, and basic arithmetic function

Additional Information

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance
• 401K Retirement Plan
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academy designed to sharpen your skills.
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities