The Sales Coordinator is responsible for sales support to the General Manager/Executive Director. Responsibilities include creating, maintaining, and tracking resident and accompanying documents, tracking resident charges, processing accounts receivable and other financial documents. This position also assists with marketing events, tours, move-ins and directing frontline customers.

Business Hours With evening and weekend availability **Must be able to work Saturday

Competitive Pay based on expreience

PRIMARY RESPONSIBILITIES:

Sales Support

Assists in sales process by scheduling and conducting inquiry tours as necessary.

• Assist the General Manager in managing the community’s sales and marketing database.
• Maintains appropriate sales collateral.
• Coordinates and obtains all required move-in paperwork and prepares the resident’s administrative file.
• Conducts resident’s orientation and ensures each resident’s move-in to their new home is successful following our shared values.

Customer Service

• Possess and maintain knowledge of the community, its benefits, services, residents, families, and employees.
• Provide support with incoming calls, in a warm, pleasant, and professional manner. Take detailed messages when appropriate.
• Greet all visitors, residents, family members, and employees in a warm and helpful manner.
• Provide other assistance with resident services as requested by supervisor.

Administrative

• Provide clerical and administrative support to the General Manager.
• Answer incoming sales calls.
• Deliver monthly invoices and collect rent payments and assist with collections.
• Process resident payments and make daily banking deposits. Create and maintain up-to date and complete resident files, including the financial admission paperwork for new resident admits and daily census tracking and reporting.
• Maintain an organized and neat office area, including records. Purge records and store neatly per company guidelines.
• Develop knowledge of community policies, procedures and state/federal regulations pertaining to personnel, resident trust, and billing.
• Assist the General Manager and other departments with additional administrative duties as assigned.
• Track resident charges and record for billing purposes.

QUALIFICATIONS/SPECIFICATIONS:

• Genuine concern for and ability to work with the elderly.
• Ability to manage and prioritize a large, complex workload within deadlines.
• Possess sufficient communication and language (orally and written) skills to perform job duties and communicate with residents, other staff, family members, etc., as needed.
• Ability to make sound, mature decisions.
• Ability to perform basic accounting and bookkeeping transactions.
• Professional telephone answering skills.
• Intermediate computer skills with knowledge of Microsoft Office software (Word, Outlook, and Excel).
• Intermediate to advanced skills in operating office equipment: facsimile, copier, laminator, etc.
• Must be able to utilize standard precaution knowledge and infection control measures where required.
• Ability to work with superiors and within the parameters of corporate policies and procedures.
• Must be able to safeguard confidential information and abide by all H.I.P.P.A. laws.

EDUCATION:

Minimal high school graduate preferred two years of college education specializing in business or accounting.

EXPERIENCE:

Candidate must have at least two years office experience. Experience working in Senior Living preferred.