Job Summary
Converts sales leads into clients through a process of analyzing customers' needs, submitting job proposals for customer review, closing the sale, facilitating successful customer transition from sales to production, and ensuring referral source retention, collection of all payments, customer satisfaction via quality control process.
Responsibilities
Our Sales Leader is responsible for managing and improving our sales process that meet our annual revenue and profitability goals for our fast growing company. He/she coordinates the sales process with the key stakeholders to ensure that the entire customers' experience with the company meets our service and quality objectives. They assist with and accept delegated tasks from the General Manager. Other duties may be assigned, that may or may not include the following: pick-up & delivery of materials, supplies, signs, etc. File & proof generation, follow-up on proofing with customers, lead generation activities which will include early morning or evening meetings.
Ensure all project estimates produced reflect scope of work required by the customer.
Ensure sales revenue and profitability goals are achieved.
Ensure the accurate use and maintenance of sales software.
Ensures the effective facilitation of weekly sales meetings and accurate end of month reporting of Sales KPIs
Ensure a seemless project hand over to the assigned Project Coordinator for each job sold.
Ensure all sales paperwork is organized and job progress is maintained so as to meet management and customer expectations.
Ensure company adopted customer service principles are understood and implemented through the sales processes.
Ensure all product categories have sales pricing guidance based on thorough knowledge of the markets we participate in.
Ensure all incoming calls related to sales activities are responded to immediately and followed up promptly.
Ensure all authorizations are obtained prior to work beginning and proper procedures are followed when funds should be collected on jobs.
Ensures that permits can be obtained for the customer's desired level of work.
Ensures the development of inside and outside referral of sales opportunities.
Qualifications
Preference given to persons with experience in the Sign and Graphics Industry. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and work with little supervision to meet the annual objectives of this important team role. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Possess high school diploma or equivalent. Preference given to those with an understanding of the industry, a creative design skill set and an excellent ability to provide exceptional customer relationships.
Possess valid Drivers License and Proof of insurance with a commercial use rider. Must also have a reliable vehicle.
Minimum of three years experience in the position of Sales or Estimator for company of comparable size or equivalent experience.
Excellent communication skills, including ability to present and speak in public.
Ability to exercise integrity, at the moment of choice and think/reason strategically.
Ability to read, analyze and interpret job estimates and reports.
Advanced computer skills including software, hardware, programs, and application.
Ability to calculate figures and amounts such as discounts, gross margin, mark-up, commissions, percentages, area, and volume.
Ability to read and interpret documents such as map reading, safety rules, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak English effectively with customers, employees, or the public in general. Bi-lingual ability preferred but not required.