Careers at Benjamin Franklin Plumbing®
Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and you are driven to win, you may be a match for our team.
JOB SUMMARY:
As Call by Call Sales Manager, You will be a coach, mentor, call supervisor, and first point of contact for plumbers while they are on the service call.
You will be responsible for supervising the sales process for all plumbers as they are dispatched and while they are in the home performing service. You will support good customer relations by ensuring that services are provided as scheduled, at competitive prices, and that all applicable codes and regulations are adhered to.
Primary responsibilities:
Supervise the entire sales process to maximize all opportunities for the plumber, the company, and the customer.
As Call by Call Sales Manager, you will own every service call from start to finish. You will guide, coach, motivate, and instruct all plumbers throughout the service call visit.
Pregame with each plumber prior to arrival at jobsite
Grow average tickets
Improve on Plumber close rates
Manage Plumber productivity for maximum efficiency
Ensure all sales and service steps are followed on every service call.
Post call debriefing with plumber and customer
Ensure each job is completed on time and to customer satisfaction
Assist in providing accurate reports and updates on labor costs, work scheduling, billing, and payroll.
Provide coaching, feedback, and ongoing technical and communication training to all subordinates to increase performance.
Participate in all company sponsored training classes.
Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently while plumber is at the service call
Communicate with other departments to ensure the proper transfer of all service work business data.
Maintain a professional image at all times
Follow safety policies and procedures.
Abide by ALL Ben Franklin standards of performance and code of ethics.
Maintain courteous demeanor with all customers and associates.
Physical requirements:
Ability to work under stressful conditions and may be exposed to verbal and/or physical confrontations.
Must be able to work extended hours, nights or weekends.
Work assignments may be performed with or without reasonable accommodation to a known disability
5+ years of successful home services (sales) experience.
Management experience and or training
Strong interpersonal written and verbal communication skills
Strong Computer skills and general knowledge of windows based systems
If you are organized, motivated, and ready for a challenging and rewarding career- Contact us today!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.