Benefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Wellness resources
Hand & Stone Massage and Facial Spa SUNRISE - SAWGRASS is growing our leadership team! Our ideal candidate has 1 - 3 years of leadership experience, is a responsible, driven individual with excellent communication skills, great quick thinking and problem-solving skills, and an ability to work independently. We are looking for someone interested in a long-term role in a stable and positive environment with tremendous opportunity for professional growth. Prior spa industry experience or membership-driven sales experience is a plus, but not a requirement for consideration.
Benefits GALORE!
Full Time team members are eligible for our benefits package which includes 401K plan with a 4% company match!
We offer a competitive compensation structure - earning potential is practically unlimited for strong sales performers!
Professional and safe working environment
Employee retail and service discounts
Opportunity for professional growth - we can craft a development path to get you to your career goals
AND MORE!
Our goal is to provide our valued members and guests with a world-class experience, and our Sales Managers are a critical link to create a world-class client experience. Our Sales Managers set the tone for the spa, coach and train the front desk and sales team to excellence, drive membership and gift card sales performance, and grow the business. The Sales Manager works hand in hand with the spa's Spa Director to manage the day-to-day operations of the spa, with particular focus on the front desk, sales, and guest service.
As Sales Manager, you will
Provide excellent customer service and experiences to all guests and members through the answering of phone calls, setting appointments, greeting guests and membership sales and management
Oversee and manage daily operations of the front desk
Assist Spa Director in managing sales performance by driving key metrics
Assist in the recruiting, hiring, onboarding, and training process for our sales and guest service team
Train, monitor, and coach performance of all sales and guest service staff
Membership education and sales - including sales goals and incentives
Passionately promote products and services with effective, clear communication
Work with the front desk team to maximize appointment book and eliminate booking errors
Administrative duties in conjunction with the General Manager including reporting, cash handling, etc.
Role Requirements
Proven passion for communicating with people and providing consistent, excellent service
Capability to work flexible hours including nights, weekends and holidays
Excellent verbal and written communication skills
A fast learner, with a positive attitude
Comfortable in a fast-paced, high-volume environment.
Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
A strong team player with the ability to work independently under minimal supervision
Exceptional organizational skills, including attention to detail and multitasking
Critical thinking skills, including customer conflict resolution
We can’t wait to meet you!
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.