Benefits:
401(k)
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance
CTR America, a subsidiary of Korean OEM & aftermarket manufacturer CTR Co. Ltd, supplies aftermarket products of OEM equivalent quality to our customers worldwide. Besides OEM business, CTR provides its products to the global Aftermarket industry with owned brands. CTR has 14 factories in 4 countries and over 1 billion sales annually. We are looking for a diligent sales operation manager with a great work ethic. If you are willing to learn and be trained, we'd love to have you on our team. In this role, you will optimize the operational systems and processes of the company, maximizing efficiency and profitability while remaining compliant with all legal and regulatory requirements. The ideal candidate has an analytical mind, a deep understanding of business and financial principles, and a proven sales operation manager track record.
Major Responsibilities:
Communicating with customers to understand their needs and requirements and identify sales opportunities
Answering customers’ questions, resolving their concerns, and providing additional information via calls and emails
Liaise between the customer and internal teams
Fills orders by transferring orders to fulfillment, communicating expected delivery date, and explaining stock-outs
Reviewing and updating supply chain practices in line with company policies, standards, laws, and regulations
Negotiating terms and prices with suppliers and freight companies, monitoring and assessing their performance, and maintaining cost-effective practices
Implementing logistic strategies, tracking goods from the origination point to the warehouse
Analyzing the supply chain data and solving any issues or putting alternative plans in place
Identifying and minimizing risk by predicting the demand for products and adopting new technology with no interruption to the process
Managing inventory, packing, and distributing
Qualifications
Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
Delivering client-focused solutions based on customer needs
Ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation, and presentation skills
Excellent verbal and written communication skills
Bachelor's Degree in appropriate field of study or equivalent work experience
Deep digital understanding
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, reliability, and maturity
Ability to prioritize among competing tasks
Critical thinking and problem-solving skills
Understanding of website development, marketing, measurement and analytics, content management, digital marketing, and internet technology
Excellent time and project management skills, and a commitment to improving inefficient processes
Keen attention to detail and adherence to deadlines
Skill at Microsoft Office Suite, Google Apps
Related Experience:
1 to 3 years of experience which is related to wholesale experience.
Retail experience is a plus.
Agency and/or vendor experience is preferred
ERP system experience (SAP or Dynamics 365) is preferred
Bilingual in Korean and English is a plus
Physical Requirements:
Normal office duties
Occasional fieldwork
Must be able to travel; extensive overnight travel required.