Sales Operation Manager

CTR America

Sales Operation Manager

Irvine, CA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Competitive salary

    Dental insurance

    Health insurance

    Paid time off

    Vision insurance

    CTR America, a subsidiary of Korean OEM & aftermarket manufacturer CTR Co. Ltd, supplies aftermarket products of OEM equivalent quality to our customers worldwide. Besides OEM business, CTR provides its products to the global Aftermarket industry with owned brands. CTR has 14 factories in 4 countries and over 1 billion sales annually. We are looking for a diligent sales operation manager with a great work ethic. If you are willing to learn and be trained, we'd love to have you on our team. In this role, you will optimize the operational systems and processes of the company, maximizing efficiency and profitability while remaining compliant with all legal and regulatory requirements. The ideal candidate has an analytical mind, a deep understanding of business and financial principles, and a proven sales operation manager track record.

    Major Responsibilities:

    Communicating with customers to understand their needs and requirements and identify sales opportunities

    Answering customers’ questions, resolving their concerns, and providing additional information via calls and emails

    Liaise between the customer and internal teams

    Fills orders by transferring orders to fulfillment, communicating expected delivery date, and explaining stock-outs

    Reviewing and updating supply chain practices in line with company policies, standards, laws, and regulations

    Negotiating terms and prices with suppliers and freight companies, monitoring and assessing their performance, and maintaining cost-effective practices

    Implementing logistic strategies, tracking goods from the origination point to the warehouse

    Analyzing the supply chain data and solving any issues or putting alternative plans in place

    Identifying and minimizing risk by predicting the demand for products and adopting new technology with no interruption to the process

    Managing inventory, packing, and distributing

    Qualifications

    Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level

    Delivering client-focused solutions based on customer needs

    Ability to manage multiple projects at a time while paying strict attention to detail

    Excellent listening, negotiation, and presentation skills

    Excellent verbal and written communication skills

    Bachelor's Degree in appropriate field of study or equivalent work experience

    Deep digital understanding

    Self-motivated and able to thrive in a results-driven environment

    Natural relationship builder with integrity, reliability, and maturity

    Ability to prioritize among competing tasks

    Critical thinking and problem-solving skills

    Understanding of website development, marketing, measurement and analytics, content management, digital marketing, and internet technology

    Excellent time and project management skills, and a commitment to improving inefficient processes

    Keen attention to detail and adherence to deadlines

    Skill at Microsoft Office Suite, Google Apps

    Related Experience:

    1 to 3 years of experience which is related to wholesale experience.

    Retail experience is a plus.

    Agency and/or vendor experience is preferred

    ERP system experience (SAP or Dynamics 365) is preferred

    Bilingual in Korean and English is a plus

    Physical Requirements:

    Normal office duties

    Occasional fieldwork

    Must be able to travel; extensive overnight travel required.