Company Overview:

It's not enough to have the right technology today, you must have a plan for tomorrow, too. At Diamond Assets we service schools, businesses, and governments by creating sustainable technology plans that ensure equitable access to technology for their current fleet but also well into the future. In addition, we take pride in delivering the highest-quality refurbished Apple products at an affordable price. Through our lifecycle through upcycle approach, we strive to meet our mission of providing equitable and affordable access to technology.

Position Title:

Sales Operations Assistant

Positions Summary:

The Sales Operations Assistant specializing in customer reporting plays a critical role in ensuring the Business Development team meets Service Level Agreements (SLAs). This role requires a detail-oriented professional capable of managing reporting processes, analyzing data, and fostering client satisfaction through accurate and timely reporting. This role is an in-office position and reports to the Senior Director of Business Development.

Job Responsibilities:

• Generate and distribute customer performance reports in line with SLAs.

• Monitor data accuracy and ensure compliance with contractual obligations.

• Support the team in preparing client quotes, reports, sales forecasts, and performance metrics.

• Collaborate with internal teams to optimize reporting processes and identify improvement areas.

• Address client inquiries related to reporting and provide exceptional support.

Maintain and update reporting tools to align with customer needs.

Collaborate with cross-functional teams to respond to client inquiries and enhance sales support initiatives.

• Identify trends and provide insights to enhance service delivery and customer satisfaction.

• Support ongoing initiatives to streamline operations and maintain SLA compliance.

• Other duties as assigned

Basic Qualifications:

• Bachelor's degree in Business, Operations, or a related field.

• Strong proficiency in Microsoft Excel and other sales tools (e.g., Salesforce).

• Exceptional organizational and multitasking skills.

Excellent written and verbal communication abilities.

• Detail-oriented with a problem-solving mindset.

• Experience with SLA management and reporting is a plus.