Job Description

The Sales Operations Data Specialist is responsible for managing and entering data through a sales operations support caseload. They work closely with IDIQ sales verticals (departments) and the Business Customer Success team. This position reports directly to the Sales Operations Manager or their assigned supervisor. Key duties include, but are not limited to:

• Data Entry - Input and modify existing IDIQ data as assigned such as information impacting business partner sales commissions, contact information and other proprietary or sensitive information.
• Client Satisfaction – The direct clients of the sales operation data specialist are IDIQ sales verticals (departments) and the Business Customer Success team. Key performance indicators for client satisfaction include case management response time and the accuracy of data entry.
• Collaboration – This position will work closely with employees from IDIQ sales verticals, the Business Customer Success team and others within their department.
• Performs other job-related duties and responsibilities as may be assigned from time to time.

Qualifications

• 1+ years of experience in a customer type support role and/or data entry role.
• Experience using CRM-type applications such as Zoho CRM.
• Above average skills with MS Office applications including Word, Excel, Visio, Outlook, and PowerPoint.

Preferred Skill and Experience

• Strong telephonic and electronic communication skills and etiquette.
• Willingness to learn, respond to coaching, and adapt to sales process
• Strong customer-focused mindset
• Established track record of reliability and good attendance.
• Demonstrated ability to quickly and proficiently understand and absorb new information.
• Strong communication and cross-functional skills with the ability to engage, listen, and collaborate with internal departments and external stakeholders
• Ability to multitask with a high volume of tasks
• High level of organization skills, attention to detail, and ability to prioritize and time-manage across multiple deadlines.
• Unwavering commitment to transparency, accountability, and driving results for yourself and your team members and stakeholders.
• Acts without being told what to do. Brings new ideas to the company.
• Exhibits passion and excitement over work. Has a can-do attitude.

Additional Information

Position Details: This is a full-time, hourly position (40 hours/week).

Pay: The pay range for this position is a minimum of $18.00 to a maximum of $22.00 per hour based on a full-time schedule. The actual compensation offer will carefully consider a wide range of factors including your skills, qualifications, experience, and location.

Benefits and Perks: IDIQ makes available comprehensive benefits including 100% employee medical options, 50% dental and vision (for employee only, dependent coverage available). Other benefits offered include paid time off, life insurance, short-term disability, long-term disability, and a 401k program with employer match. We work in a casual dress attire environment. Enjoy friendly competition with ping-pong tournaments, pool games, and more.

AAP/EEO Statement: Identity Intelligence Group, LLC dba IDIQ does not tolerate discrimination or harassment of employees or applicants. The Company makes employment decisions without regard to actual or perceived: race (including hair texture or protected hairstyles, e.g. braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin (including language use restrictions), ancestry, citizenship, disability (mental and physical) including HIV and AIDS, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, family and medical leave status, domestic violence victim status, political affiliation, and any other status protected by federal, state, or local law.

Supervisory: No supervisory responsibilities.

Business Office Environment: This position operates in a professional office environment. Office environment can vary with noise levels and stress, from low to moderate.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly communicating and conversing with members/stakeholders/management and must be able to exchange accurate information appropriately. The employee frequently is required to remain in a stationary position, occasionally move about; and constantly operate a computer or other office equipment. The employee is regularly required to push, or otherwise move up to 10-30lbs of various equipment. Applications may include but are not limited to repetitive work operating a computer keyboard, mouse and headphones while primarily maintaining a stationary position and occasionally moving about at an assigned work desk area.

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