Benefits:

401(k)

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

Training & development

Sales & Operations Training Specialist – Dual Licensed (Esthetician & Massage Therapist)

About the Role: As a vital member of the Operations Team, the Sales & Operations Training Specialist supports Franchisees and Retreat Teams in delivering outstanding guest experiences. This role focuses on front desk performance, membership sales, and consistent skincare service delivery aligned with the standards of Massage Heights | Heights Wellness Retreat.

We’re seeking a candidate with an active Esthetician license, a strong background in membership sales, and ideally, experience in massage therapy (even if no longer licensed). You’ll coach teams to elevate service and drive results.

Key Responsibilities:

Design and deliver engaging training for sales and operations teams.

Conduct needs assessments to identify learning opportunities.

Measure training effectiveness via feedback and performance data.

Partner with leadership to align training with business goals.

Create instructional materials and resources for ongoing learning.

Lead workshops and seminars to promote best practices.

Offer coaching and support to teams post-training.

Stay current on industry trends to enhance training impact.

Requirements:

Active Esthetician License (Required)

Massage Therapy experience (license not required)

3+ years in esthetics, membership sales, front desk ops, or spa/retail training

Franchising or operations support experience a plus

Skilled in facilitation, coaching, and communication

Experience training teams in guest service, sales, and operations

Strong knowledge of skincare protocols and product positioning

Highly organized, adaptable, and solutions-oriented

Proficient with Microsoft Office, LMS platforms, and virtual training tools

Instructional design and performance analysis skills

Passion for training and fostering a positive learning environment

Experience in wellness or service industry a plus

Detail-oriented with strong organizational skills