Benefits:

Dental insurance

Health insurance

Paid time off

Job Overview:

Rapid Die Cut is seeking a dynamic and customer-focused Inbound Sales Representative to manage incoming inquiries and convert quotes into sales. The ideal candidate will handle a variety of tasks, from managing lead times to customer engagement and follow-ups. You will work closely with internal teams, including engineers, to ensure customer satisfaction while maximizing sales opportunities.

Key Responsibilities:

Sales:

Reach monthly individual sales quota/goals to support the company’s growth objectives.

Address inbound sales questions via phone, email, or chat, offering solutions tailored to customer needs.

Leverage internal engineers and departments to resolve technical issues or complex requests, ensuring a seamless customer experience.

Make outbound calls to follow up on quotes and orders, aiming to close sales and build ongoing partnerships.

Request referrals and identify new leads with future projects.

Sales presentations to showcase our value, gain knowledge of customers priorities, and align with the customers needs.

Sales Pipeline Management:

Maintain detailed progress of current and future projects in the CRM sales pipeline.

Call on inbound quote requests, pushing quotes through the sales funnel to convert them into orders.

Adjust quotes as needed, collaborating with internal teams to ensure accuracy and feasibility.

Inbound Requests Management:

Funnel incoming online and phone requests to the appropriate departments, ensuring each inquiry is addressed promptly.

Handle inbound customer chat inquiries, answering questions and providing guidance on product offerings and services.

Customer Engagement & Follow-Up:

Engage with customers after order receipt to ensure satisfaction and maintain strong relationships.

Skills & Qualifications:

Sales Experience: 2+ years of experience in sales, preferably in a manufacturing, B2B, or technical environment.

Excellent Communication Skills: Strong verbal and written communication skills, with the ability to engage professionally with customers and internal teams.

Detail-Oriented: Demonstrated ability to accurately process orders, handle multiple customer inquiries, and manage complex information.

Customer-Centric Approach: Ability to prioritize customer satisfaction, build relationships, and anticipate customer needs to drive sales.

Organizational Skills: Ability to manage multiple tasks, follow up on inquiries and quotes, and meet deadlines in a fast-paced environment.

Technical Aptitude: Comfortable using CRM systems, order entry platforms, and communication tools. Basic knowledge of the manufacturing industry is a plus.

What We Offer:

Competitive base salary with performance-based incentives

Comprehensive health benefits

Ongoing professional development and training

Collaborative work environment with cross-functional team support

This role offers the opportunity to engage directly with customers, collaborate with internal teams, and make a meaningful impact on the sales process at Rapid Die Cut. If you're passionate about closing deals, we'd love to hear from you!