Job Overview:

Rapid Die Cut is seeking a dynamic and customer-focused Inbound Sales Representative to manage incoming inquiries, process orders, and convert quotes into sales. The ideal candidate will handle a variety of tasks, from order entry and managing lead times to customer engagement and follow-ups. You will work closely with internal teams, including engineers, to ensure customer satisfaction while maximizing sales opportunities.

Key Responsibilities:

Order Entry: Accurately process customer orders, ensuring all specifications are captured, and manage any necessary changes or updates.

Maintain Promised Lead-Times: Collaborate with production and logistics teams to ensure orders are fulfilled within the promised delivery times and communicate updates to customers as needed.

Inbound Requests Management:

Funnel incoming online and phone requests to the appropriate departments, ensuring each inquiry is addressed promptly.

Handle inbound customer chat inquiries, answering questions and providing guidance on product offerings and services.

Sample Material Requests: Process and forward customer requests for sample materials to the materials department, following up to ensure timely fulfillment.

Quote Management:

Call on inbound quote requests, pushing quotes through the sales funnel to convert them into orders.

Make adjustments to quotes as needed, collaborating with internal teams to ensure accuracy and feasibility.

Customer Engagement & Follow-Up:

Engage with customers after order receipt to ensure satisfaction and maintain strong relationships.

Make outbound calls to follow up on orders and quotes, aiming to close sales and build ongoing partnerships.

Request referrals and identify potential new leads through satisfied customers.

Sales & Customer Support:

Address inbound sales questions via phone, email, or chat, offering solutions tailored to customer needs.

Leverage internal engineers and departments to resolve any technical issues or complex requests, ensuring a seamless customer experience.

Skills & Qualifications:

Sales/Customer Service Experience: 2+ years of experience in a sales or customer service role, preferably in a manufacturing, B2B, or technical environment.

Excellent Communication Skills: Strong verbal and written communication skills, with the ability to engage professionally with customers and internal teams.

Detail-Oriented: Demonstrated ability to accurately process orders, handle multiple customer inquiries, and manage complex information.

Customer-Centric Approach: Ability to prioritize customer satisfaction, build relationships, and anticipate customer needs to drive sales.

Organizational Skills: Ability to manage multiple tasks, follow up on inquiries and quotes, and meet deadlines in a fast-paced environment.

Technical Aptitude: Comfortable using CRM systems, order entry platforms, and communication tools. Basic knowledge of the manufacturing industry is a plus

What We Offer:

Competitive base salary with performance-based incentives

Comprehensive health benefits

Ongoing professional development and training

Collaborative work environment with cross-functional team support

This role offers the opportunity to engage directly with customers, collaborate with internal teams, and make a meaningful impact on the sales process at Rapid Die Cut. If you're