Benefits:

Health insurance

Opportunity for advancement

Paid time off

Training & development

We are seeking a dynamic and organized Customer Service Representative & Office Manager to join our growing team in the home construction and handyman industry. We are a small company, and this role is pivotal in ensuring exceptional customer experiences while overseeing daily office operations. The ideal candidate will bring proven telephone sales experience, outstanding customer service skills, and proficiency with QuickBooks Online. Marketing experience is a plus. You work closely with the owner managing email campaigns and social media postings, assist with sales support and customer service by phone and email.

If you thrive in a fast-paced environment and excel at juggling multiple responsibilities, we’d love to hear from you!

Key Responsibilities:

• Serve as the first point of contact for customers via phone, email, and in-person inquiries, delivering exceptional service with a focus on listening to customer needs and resolving concerns.

• Handle occasional customer complaints with professionalism, empathy, and a solutions-oriented approach.

• Drive sales through effective telephone communication, upselling services, and converting inquiries into bookings.

• Manage scheduling, invoicing, and operational workflows using Service Tian and other software tools.

• Coordinate with field teams to ensure seamless service delivery and customer satisfaction.

• Maintain accurate records, process payments, and generate reports as needed.

• Learn and master complex operations, scheduling, and invoicing software, including Service Titan (if applicable).

• Perform general office management tasks, such as organizing files, ordering supplies, and ensuring a smooth-running workplace.

Qualifications:

• Proven experience in telephone sales with a track record of success.

• Exceptional customer service skills, with the ability to actively listen and address customer needs effectively.

• Experience managing customer complaints with patience and professionalism.

• Proficiency with QuickBooks Online is required.

• Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail.

• Strong organizational skills and the ability to multitask efficiently.

• Excellent verbal and written communication skills with ability to edit proposals, marketing materials and other customer facing media.

• Quick learner with the aptitude to master complex software systems (e.g., scheduling, invoicing, and operations tools).

• Experience with Service Titan is a plus but not required—willingness to learn is essential.

• Excellent verbal and written communication skills.

• Prior office management experience in the home construction, handyman, or related industry is preferred.

Why Join Us?

• Be part of a fast-growing company dedicated to quality service and customer satisfaction.

• Opportunity to grow your skills in a supportive, team-oriented environment.

• Competitive salary and benefits package.