Job Description

The Sales Support Specialist position will provide direct support for a cross-functional Inside Sales Team. This is an outstanding opportunity to join a world-class organization and contribute to our ambitious goals by ensuring flawless execution of support tasks that drive sales success. Cumberland, ME, USA is where you can join LGC's sales team and make a significant impact. This opportunity offers a dynamic environment where your input plays a key role in the success of our sales initiatives and our ability to compete effectively.

• Interact with customers from various fields in a laboratory setting.
• Triage customers to the appropriate Sales Account Manager and assist in lead generation.
• Manage quotes and literature requests for diverse product lines.
• Assist the broader Commercial Sales team when necessary.
• Receive all technical calls and triage appropriately.
• Update and maintain CRM systems.
• Capture new product inquiries.
• Perform other duties as assigned.

Qualifications

• Associate’s Degree required, Bachelor’s Degree preferred.
• Highly effective oral and written communication skills.
• 3 – 5 years of customer-facing experience.
• Understanding of sales processes and goals.
• CRM experience is a plus.
• Proficient in Microsoft Word and Excel.
• Ability to multi-task and function independently in a fast-paced environment.

Additional Information

What we offer (US based-employees):

• Competitive compensation with strong bonus program
• Comprehensive medical, dental, and vision benefits for employees and dependents
• FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
• Deductible Buffer Insurance and Critical Illness Insurance
• 401(k) retirement plan with matching employer contribution
• Company-paid short- and long- term disability, life insurance, and employee assistance program
• Flexible work options
• Pet Insurance for our furry friends
• Enhanced Parental leave of 8 additional weeks
• PTO that begins immediately
• Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more!

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. Shortlisting, interviewing, and selection will always be carried out without regard to these factors.

For more information about LGC, please visit our website www.lgcgroup.com

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