******“Improving the lives of those with chronic care diseases while providing solutions to our customers."**
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
Who We Are:
SuperCare Health is the leading post-acute, in-home respiratory care provider in the Western U.S. that has been serving the healthcare needs of our ever-growing patient population for nearly 50 years. We specialize in respiratory and chronic disease management, delivering innovative solutions to enhance the quality of life for our patients. Our commitment to excellence has made us a trusted partner for healthcare providers across the nation.
What We're Looking For:
As a Sales Support Advocate, you will play a pivotal role in supporting our sales team and ensuring seamless coordination of respiratory equipment and supplies for our valued customers. Your responsibilities will encompass a range of tasks aimed at enhancing customer satisfaction and driving sales performance.
What You'll Do: ****
Monitoring and Oversight:
● Monitor and review sales unbilled performance daily using internal dashboards.
● Alert management about any backlog or concerns of unbilled aging over 45 days from the date of service.
● Identify key issues affecting the sales team's ability to obtain documentation in a timely manner and collaborate with teams or individuals to address these issues to increase efficiency.
● CRM Maintenance - responsible for assisting in updating account and contact information in addition to creating leads and assisting in adding events.
Communication and Coordination:
● Serve as a primary point of contact for the sales team and referrals for sales unbilled and external ordering platforms including e-scripting platforms.
● The Sales Support Advocate will be responsible for communicating with outside referral sources and act as a liaison by coordinating in-services with the sales team and the physician's office for our various sales targets.
Product and Documentation Management:
● Develop comprehensive knowledge of our key focus products; Ventilators, Oxygen, CPAP, BIPAP, Vest and related respiratory products and supplies, ensuring accurate representation and effective communication with customers.
● Oversee documentation processes to ensure timely and accurate logging and retrieval of essential paperwork.
● Implement and optimize systems for managing documentation flow, maintaining compliance with industry standards.
● Maintain accurate and up-to-date records for reporting purposes, supporting organizational transparency and accountability.
Sales Support and Performance Enhancement:
● Provide support to the sales team in achieving monthly targets through data analysis, identification of key referral sources, and active participation in sales activities.
● Collaborate with stakeholders to enhance revenue generation and customer referrals, fostering mutually beneficial relationships.
● Utilize persuasive communication skills to effectively articulate product benefits and drive sales conversions, while continuously seeking opportunities for upselling and cross-selling.
● Maintain accurate records of sales activities and ensure commissionable orders through meticulous documentation management.
● Cultivate and nurture professional relationships with healthcare providers and facilities to uphold high standards of customer satisfaction.
● Provide coverage and support for Respiratory Account Executives as needed, maintaining continuity of service delivery and operational efficiency.
Process Enhancement and Data Analysis:
● Conduct thorough analysis of market trends and performance metrics to identify opportunities for process improvement and revenue growth.
● Address operational inefficiencies and optimize order processes to enhance productivity and customer satisfaction.
Training and Development:
● Participate in company in-services, product training sessions and coverage training.
Meeting Attendance and Adherence:
● Attend all department and company meetings.
● Adhere to SuperCare Health company policies.
Other Duties and Flexibility:
● Be available for weeknd assignments as needed or scheduled.
● Potentially travel for up to 20% of assigned work duties.
● Perform any other duties as requested by management.
This role may be a fit if you have..
● A minimum of 3+ years of experience in sales support or related functions
● Experience supporting healthcare technology and equipment sales is a plus. Knowledge of durable
medical equipment and supply industry, preferred.
● Strong organizational skills with the ability to multitask and work independently.
● Excellent communication, negotiation, and listening skills.
● Self-motivated with a proactive approach to problem-solving.
● Proficiency in CRM systems and Microsoft Office suite.
● Valid driver's license and willingness to travel as required.
Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests
What SuperCare Health is About
_"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
_
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``
Connect With Us!
Company Website https://supercarehealth.com/
Company Business Hours - 8:30 AM – 5:30 PM PST
LinkedIn https://www.linkedin.com/company/273667/admin/
Twitter https://twitter.com/SuperCareHealth
Facebook https://www.facebook.com/SuperCareHealth/
Instagram https://www.instagram.com/supercarehealth/
Araceli Richardson - Jr. Recruiter LinkedIn __