Overview: The Sales Support Specialist plays a critical role in supporting the sales team and customers throughout the sales process. This position ensures smooth and efficient operations by addressing sales-related inquiries, resolving issues promptly, and maintaining a strong connection between the company and its clients. Responsibilities include administrative tasks, order entry, customer support, and collaboration with various departments to provide an exceptional customer experience. What Flexpak Offers: At Flexpak, we are dedicated to providing an extraordinary service experience for our customers. Our team is driven by the core belief that customers “Expect Extraordinary,” and our Sales Support team ensures we deliver on that promise every day. If you thrive in a collaborative environment and are passionate about customer satisfaction, we encourage you to apply. Responsibilities: Key Responsibilities: Customer Support: • Respond promptly to customer inquiries and complaints with a high sense of urgency. • Provide thorough follow-up to ensure customer satisfaction and resolution of issues. • Maintain and update customer accounts with accurate and current information. Sales Order Management: • Enter sales orders accurately and in a timely manner. • Monitor back orders and open orders, ensuring follow-up with customers and internal teams. • Collaborate with departments to ensure deliveries meet customer requirements and deadlines. Sales Team Collaboration: • Foster strong, collaborative relationships with assigned sales consultants. • Provide real-time support to the sales team, including quotes, order updates, and issue resolution. • Stay informed on pricing updates, customer needs, and potential challenges to support team success. Administrative and Clerical Duties: • Serve as a liaison between customers and various departments. • Manage customer-specific product inventories, alerting relevant teams to concerns or discrepancies. • Generate product quotes and assist with pricing requests. Customer Engagement and Retention: • Engage with both new and existing clients to generate sales and build lasting relationships. Qualifications: Top 5 Primary Tasks: • Master the company’s ERP system and maintain knowledge of product offerings. • Enter sales orders with precision and timeliness. • Provide responsive and helpful support to customers. • Collaborate effectively with assigned sales consultants. • Monitor and manage backorders and open orders diligently. Compensation: $45,000 - $55,000 DOE

• Key Responsibilities:Customer Support: • Respond promptly to customer inquiries and complaints with a high sense of urgency. • Provide thorough follow-up to ensure customer satisfaction and resolution of issues. • Maintain and update customer accounts with accurate and current information.Sales Order Management: • Enter sales orders accurately and in a timely manner. • Monitor back orders and open orders, ensuring follow-up with customers and internal teams. • Collaborate with departments to ensure deliveries meet customer requirements and deadlines.Sales Team Collaboration: • Foster strong, collaborative relationships with assigned sales consultants. • Provide real-time support to the sales team, including quotes, order updates, and issue resolution. • Stay informed on pricing updates, customer needs, and potential challenges to support team success.Administrative and Clerical Duties: • Serve as a liaison between customers and various departments. • Manage customer-specific product inventories, alerting relevant teams to concerns or discrepancies. • Generate product quotes and assist with pricing requests.Customer Engagement and Retention: • Engage with both new and existing clients to generate sales and build lasting relationships. • Ensure a proactive approach to resolving customer concerns and maintaining satisfaction.