Overall Responsibility/Primary Objective of the Position:

The Sales Support Representative is responsible for interacting and collaborating with MCPC Account Managers and Sales Support staff, vendor partners, and MCPC’s client base with the primary objective of managing pre-sales opportunity management functions in alignment with client and MCPC expectations. The Sales Support Representative will possess understanding of various MCPC and manufacturer and distribution pricing workflow protocols. Sales Support Representatives collaborate closely with Account Managers & Sales Support teams for support of various CRM updates, quote/proposal stage maintenance, and opportunity management. The Sales Support Representative will work with Account Managers, OEM and distribution partners, and customers to provide service and support, maximizing our Client Service offerings. Sales Support Representatives are responsible for deal registrations, opportunity and quote development, and open opportunity management supporting the pre-sales process. The Sales Support Representative maintains quality control of various opportunity functions and promotes optimized cash flow to the business while providing a best-in-class customer experience.

Key Tasks and Responsibilities:

• Processes customer quote requests accurately and timely by reviewing unique customer requirements and working with manufacturer and distribution partners to secure the best possible pricing.
• Effectively manage customer requests through the MCPC quoting process to ensure timely customer response.
• Manage open opportunities and use of various client-specific vendor portals
• Assist with required maintenance of customer records and management of quoting functions and win/loss stages related to client proposals & MCPC sales opportunities.
• Expand MCPC business within assigned accounts.
• Penetrate MCPC business for targeted prospect accounts.
• Communicate daily with customers, vendors, and employees in a polite, professional manner through direct inbound, outbound, and team-based call manager queues both verbally and in writing.
• Managing opportunities on department service board.
• Provide critical communication points to internal and external stakeholders
• Escalate issues promptly to Client Service Leadership with any required documentation to help ensure timely resolution
• Work with Post Sales team members and other departments a necessary to provide general post order management support and issue resolution to internal and external clients
• Maintains effective control of open opportunity backlogs through open opportunity pipeline report management
• Maintains a level of product, vendor, pricing programs and customer knowledge in order to exceed customer expectations
• Identify new opportunities within existing client base through various effective communications with clients.
• Other duties as directed by Client Services leadership team
  

Skills and Attributes Required:

High level of business professionalism; Superior written and verbal communication skills; Problem-solving ability; Excellent time management, organizational, prioritization and multi-tasking skills; Ability to effectively collaborate with others and foster long-standing business relationships; Strong work ethic. Proficiency with basic office technology and business information systems required. Proficiency in MS Office suite, including MS Excel preferred. CRM experience preferred. ERP systems (JDEdwards) experience valuable, but not required.

Experience and Educational Requirement necessary to the job:

Minimum of 2 years relevant Customer Service experience or formal business education required; Customer service and/or Sales experience preferred. Industry experience a plus.

Physical Requirements:

The physical requirements of this job include frequent sitting with occasional walking around, carrying light objects, grasping and reaching for things, rare stooping/crouching, clarity of vision, speaking and listening ability. The mental requirements of this job include general intelligence, motor coordination skills, coordination of hands, eyes and feet, verbal and numerical intelligence. The workplace environmental conditions are that of a temperature controlled and clean office setting. Occasional driving to other office or customer locations.

Regular attendance and punctuality are an essential job function of this position. In addition, the duties of this job need to be performed inside of our offices (unless authorized due to extraordinary circumstances by your manager and Human Resources) for the purpose of interaction and collaboration with colleagues and/or clients as necessary, the ability to adequately supervise the associate, and/or the availability of necessary equipment utilized for regular job functions. MCPC allows four pre-approved work at home days annually.”

Requirements:

Reliable car transportation.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job related duties requested by their supervisor.