Benefits:

Bonus based on performance

Health insurance

Paid time off

Vision insurance

Position description: This IS NOT A CALL CENTER/COLD CALLING TYPE JOB! Be the initial point of contact for customers and support field sales and our design staff by managing the processes associated with initial customer set-up; monitoring communications, both verbal and written; and be the outbound contact with customers and prospects.

Communications

Answer incoming phone calls and walk-in prospects

Gather customer information and request additional information

Monitor e-mail account for on-line "requests for estimates" and "contact me" requests.

Take Credit Card information for deposit or final payment

Make follow-up calls and email communications to clients

Sales Support

Complete basic/simple estimates.

Contact vendors to get cost information.

Source hard-to-find materials, parts, and components for use in building estimates.

Work with the sales team to begin the estimating process: Work with the design team to gather information for the quoting process where possible

Skills/ Experience

Experience in a customer-facing role is required.

Proficiency in Microsoft Office suite.

Must be proficient in using PC-based browsers and PC-based computer programs.

Ability to learn new software such as Adobe Illustrator for sizing projects for estimating.

Must be able to perform basic mathematical calculations correctly.

Experience in a sign or printing business is not required but considered a plus for this role.

Ability to multitask when necessary while providing primary focus to prioritized tasks.

Minimum requirements:

Must have a valid driver’s license and be able to provide their own transportation to/from work.

Must at a minimum have a high school degree, an associate degree is a plus.

Must be fluent in English and be able to communicate clearly with customers and co-workers.

Must have legible handwriting skills.