Job Description

Location: Ann Arbor, MI

Shift: 12:00p-8:00p EST (Minimum of 2 days in the office on Tuesday, Wednesday or Thursday. Remainder of the week is Remote)

Compensation: $50,000-$56,000 + 5% Bonus

As an assistant on our Business Sales Team, you will be responsible for providing support on our national business accounts, assisting with a high volume of order processing. This position is part of a team environment and requires a highly organized individual who can effectively prioritize all aspects of day-to-day order management. The role requires building and maintaining strong relationships with our business clientele ensuring a high level of satisfaction to promote repeat business. This position will also assist with sales support and other projects to meet monthly sales plans. Some flexibility is required to support business orders outside of the typical office schedule.

GENERAL RESPONSIBILITIES

(70%) Coordinate Sales for Large, National Customers

• Provide prompt and professional support to business inquiries.
• Manage daily order processing and review for accuracy.
• Proactively communicate orders status with customers and team lead.
• Troubleshoot and determine effective solutions for all order concerns, internal and external.
• Manage phone support for our business customers and store team members calling with questions or clarification.
• Maintain relationships with business customers and internal personnel.
• Follow-up with customers after orders have been completed to ensure all expectations were met.
• Update Ordering System and CRM software with order details.

(30%) Administrative

• Collaborate with the Accounting Department to resolve payment or invoice issues.
• Will process and track monthly expenses and investigate any discrepancies.
• Process refund check requests.
• Assist with processing credit card payments when applicable.
• May assist at times with collections.

Qualifications

• Role requires a hybrid schedule Tuesday through Saturday 12:00 pm to 8:00 pm. Some flexibility is required to support business orders outside of the typical office schedule, this may include a random Sunday or Holiday at times.
• Associate degree in business preferred or equivalent experience
• Customer Service and/or Order Fulfillment, or equivalent experience a plus
• Effective written and oral communication skills, comfortable communicating in stressful situations
• Strong problem-solving skills
• Ability to multi-task and manage time effectively, detail-oriented, resourceful
• Proficiency in Microsoft Office applications, with extensive knowledge in Excel
• Flexible team player professional and enthusiastic

Additional Information

• Paid Holidays and Vacation
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions
• 15% off the purchase price of stock
• Company bonus

All your information will be kept confidential according to EEO guidelines.