Benefits:

Competitive salary

Paid time off

Training & development

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Health Benefits

Job Summary

We are seeking a Customer Service and Soft Sales Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests and orders, troubleshoot complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, has high attention to detail, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Analyze customer needs and recommend appropriate solutions

Provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction

Maintain accurate and detailed records of customer interactions and sales activities

Collaborate with team members to achieve sales targets and meet company objectives

Stay updated on product knowledge and industry trends to effectively communicate with customers.

Qualifications

Previous experience in customer service or sales is preferred but not required.

Excellent communication skills, both written and verbal

Strong interpersonal skills and the ability to build rapport with customers

Ability to analyze customer needs and provide appropriate solutions

Proficient in using computer systems and software applications

Ability to work in a fast-paced environment and meet sales targets

Typing skills

Proficient in Microsoft, Outlook, general computer knowledge

High school diploma or equivalent