Benefits:
Bonus based on performance
Opportunity for advancement
Paid time off
Training & development
Location: Irvine School of Music
Pay: $23/hr + bonuses based on sales goals
Benefits: PTO, health benefits, training, advancement opportunities
Are you a driven, personable, and professional team player with a passion for sales, customer service, and administration? Are you looking for long-term career growth in a role where your contributions truly make a difference?
Join Irvine School of Music's front desk team, where you’ll play a key role in student enrollment, retention, and school operations, including concerts and special events!
About Us:
Irvine School of Music, established in 2004, is Irvine’s leading music school with over 500 students that come in for weekly lessons. We are dedicated to offering high-quality music education while nurturing a welcoming and creative environment for students and staff alike. Our students have performed at prestigious venues - including Carnegie Hall, Kennedy Center, Segerstrom Center for the Arts, and Colburn School - and we are looking for new team members to help us continue our growth!
Why You Should Apply:
Be part of a team that values long-term career growth—we invest in our staff!
Competitive pay starting at $23/hr + performance-based bonuses.
Full-time benefits (PTO, health insurance, and paid holidays) for those committed to full-time work.
Sales bonuses to reward your hard work in growing our enrollment and preventing withdrawals
A rewarding, fast-paced environment where your contributions directly impact students' success.
A collaborative and positive workplace culture where we support each other.
Shifts Available:
Tuesday-Saturday or Sunday-Thursday
Weekday hours: 12 PM - 9 PM
Weekend hours: 8:45 AM - 5:15 PM
Must be able to work at least one weekend day
This role requires consistent availability, as reliability is key to supporting students and families.
Key Responsibilities Include:
Soft Sales & Lead Conversion
Use sales scripts to convert leads who’ve already heard about the school, and meet monthly enrollment goals
Confidently make follow-up calls and engage with prospects via phone and email (no cold calling, just soft calls)
Conduct facility tours and develop rapport with clients, emphasizing the value of music education
Customer Service & Administrative Support Be the welcoming face of ISM—greet families warmly and by name, build relationships, and provide top-notch service
Retain existing clients/prevent withdrawals by being very knowledgeable about our programs, and meeting monthly drop goals
Schedule students, process billing, and handle administrative tasks utilizing Opus1io CRM softwar
Keep the school at retail standards - organized, clean, and welcoming
Processing paperwork and various administrative tasks
Run errands and stock supplies
Social Media & Marketing Support
Assist in content creation for our social media platforms to promote school events and student achievements
Use Canva, Google Suite, and MacOS tools to create flyers and marketing materials
Concert & Event Coordination
Help plan and work concerts, recitals, open houses, and special events
Handle event logistics, scheduling, and parent communication
Ensure smooth backstage operations and a great experience for performers
Who We’re Looking For:
You sound great on the phone, enjoy working with sales scripts and are confident in making calls to secure registrations
You have a flair for social media content creation and proficiency in Canva, Google Suite, and all things MacOS
You thrive on achieving sales targets and are motivated to excel
You love working with people, building relationships, and providing excellent customer service
You’re great at multitasking, keeping things running smoothly, keep up with lots of details, and ensuring accuracy in all tasks - and thrive in a fast paced environment!
You are punctual and reliable, take initiative, follow through, and bring energy to everything you do
You’re a great team player and thrive working independently
You can handle logistics and assist with the coordination of concerts and special events
This is a great opportunity for someone looking to establish themselves in a long-term role with opportunities for advancement.
Ideal Work Experience includes administration, retail, sales, customer service, restaurant, phone customer support, bank teller, salon, medical office, and hospitality.
How to Apply:
Join our team and be part of a rewarding, fast-paced environment where your work truly makes a difference!