Benefits/Perks

401k Eligibility

Commission Potential

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Sales and Operations Specialist to join our team. In this role, you will communicate with customers to identify their needs, process quotes and orders, manage order fulfillment, escalate issues, generate and post project profiles across social media platforms, maintain a clean office environment and assist with office operations, run product quality checks, and provide helpful solutions that customers have a great experience with our company. The ideal candidate is friendly, a team player, computer savvy, good with numbers and is motivated to grow the business (and earn commission).

Responsibilities

Follow-up with existing customers to ensure proper inventory and re-order levels

Identify and call new prospects to grow the business

Support project profile development and posting

Identify the reason for the customer’s call, collect relevant information and provide solutions and quotes, documenting the interaction for accurate follow-up activities

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Meet personal and team quotas

Make over 60 customer calls a day

Process order fulfillment

Unload / load shipments and process samples

Conduct product quality assurance tests

Visit customers and suppliers as required

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative, Sales person, Office Assistant or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone, verbal and written communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Ability to properly document customer interactions

Ability to work well with numbers