Benefits:

401(k)

401(k) matching

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Benefits/Perks

401k Eligibility

Commission Potential

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Sales and Operations Specialist to join our team. In this role, you will communicate with customers to identify their needs, process quotes and orders, manage order fulfillment, support content across social media platforms, maintain a clean office environment and assist with office operations, run product quality checks, load / unload warehouse shipments, and provide helpful solutions that customers have a great experience with our company. In this role, you will support four distinct business units: SchabelTech, SpexCrete, SpexLite and SpexLite Shooting Bag Fill, so every day has great variety. The ideal candidate is: -A team player who cares for people -Positive; has a can-do attitude -Demonstrates attention to detail / follow-through -Driven for continuous improve / excellence -Flexible and able to multitask -Good with numbers -Proficient with computers -Coachable / willing to learn / willing to help others

Responsibilities

Follow-up with existing customers: serve them well and grow business together

Identify and call new prospects to grow customer base

Get customer reviews / photos / referrals

Field incoming calls to identify the reason for the customer’s call, collect relevant information and provide solutions and quotes, documenting the interaction for accurate follow-up activities

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build business with customers

Make at least 30 customer calls a day

Process order fulfillment

Unload / load shipments and process samples

Conduct product quality assurance tests

Visit customers and suppliers as required

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative, Sales person, Office Assistant or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone, verbal and written communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Ability to properly document customer interactions

Ability to work well with numbers