Benefits:

Competitive salary

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Paid time off

Parental leave

Wellness resources

Job Title: Sales & Service Manager Reports to: General Manager, Dry Side Assistant General Manager

FLSA Status: Non-Exempt

Summary: Are you ready for a role where your passion for sales, service, and leadership can make a splash? Goldfish Swim School is not your typical company – we’re a rapidly growing, award-winning franchise committed to making a difference in children's lives by teaching them how to swim. If you have a knack for sales, a love for customer service, and the drive to lead a team to success, join us as a Sales & Service Manager!

At Goldfish Swim School, work is not just work; it’s fun, rewarding, and makes a real impact. We celebrate our team’s hard work with recognition awards, gift cards, and exciting social events. Be part of a vibrant, supportive community where your efforts are appreciated and your career can thrive.

Join Us and Make a Difference!

As a Sales & Service Manager at Goldfish Swim School, you’ll be at the heart of our mission to teach children valuable life skills while building a supportive and exciting work environment for our team. If you’re ready to dive into a role where every day is different, fulfilling, and full of potential, we want to hear from you!

Duties and Responsibilities include the following:

Lead and inspire our front desk and sales teams to achieve excellence in customer service and sales.

Manage daily operations to ensure smooth and efficient school activities in line with our standard procedures.

Provide training and mentorship to front desk staff, ensuring high performance and job satisfaction.

Drive sales through effective marketing strategies, promotions, and lead management.

Conduct regular audits and provide insightful reports to the General Manager and Assistant General Manager.

Oversee the retail and vending areas, ensuring they are well-stocked, organized, and profitable.

Foster a positive and engaging environment for both employees and customers, enhancing the overall Goldfish Swim School experience.

What we’re looking for:

A passion for sales and service, with excellent interpersonal communication skills.

Strong organizational skills and the ability to multitask in a fast-paced environment.

Previous experience in customer service, sales, or administrative roles.

Leadership qualities and the ability to motivate a team towards achieving goals.

A proactive problem-solver with a positive attitude and a commitment to excellence.

Education/Experience:

High school diploma or GED; a Bachelor’s degree is preferred. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider preferred. Two or more years as a swimming instructor preferred.

Work Environment:

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

Certificates and Licenses:

Lifeguard, CPR/AED, First Aid certifications and Ellis lifeguarding certifications required. Certified Pool Operator (CPO) certification required. Training will be provided. Certifications must be kept up to date.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.