Benefits:

Bonus based on performance

Competitive salary

Paid time off

Training & development

Benefits/Perks

Competitive hourly pay rate plus commission and/or bonuses

Paid training

Paid Time Off

Job Summary The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities through prospecting and cross-selling to assist the agency owner with attaining agency sales and service goals.

Responsibilities

Drive sales goals through prospecting to achieve monthly sales targets.

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures

Drives customer satisfaction by following agency best practices: Personal Insurance Review, rate revision notification, and claims process

Processes change to existing accounts and policies

Serves as a liaison on behalf of the customer between the agency and various business partners

Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

Schedules appointments with existing or prospective customers for agency employees

Qualifications

WI Property and Causalty insurance required with in 90 days of hire.

A background check is required

Demonstrated customer sales and service experience

Effective communication skills

Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)·

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.