Salesforce Administration (Sales Cloud, Service Cloud applications)—Green Card/USC

Core skills - • Manage Salesforce security including roles, profiles, sharing rules, permission sets and groups. • Maintain and customize Sales Cloud, Service Cloud applications as well as numerous additional applications outside of Salesforce tech

• Build custom reports, dashboards, and workflows. • Manage operational requests and reporting including customer analysis and individual views, and troubleshoot issues. • Develop training materials and provide training and support to SalesForce.com end users. • Maintain database for integrity and accuracy including cleansing and duplicate record management. • Manage all sales related technical resources and migration of data into Salesforce. • Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.

Salesforce certification required (ADM 201 certification). • 10+ years related experience including utilization of Salesforce platform. • Advanced skills in Microsoft PowerPoint, Excel, and Word; Office 365/Skype. • Experience in implementation, training and documentation preferred.

Administrative Support

• Administer email templates utilized • Administer KPI and related reporting • Coordinate activities between sales and other departments (such as marketing, service, support and training).