The Salesforce Admin will support the commercial services department in the daily maintenance and optimization of the CRM system. They will ensure the department is able to capitalize on the full features and benefits of the CRM System based on the Commercial Teams requirements. The Salesforce Admin is expected to become the subject matter expert for administration of the CRM system; this role will be the main point of contact for all business development issues relating to the CRM. They will also support projects relating to CRM workflow enhancements and strategic developments for the sales process. In addition, they will be supporting the Commercial Team with other data projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

SHIP FINANCE/BUSINESS DEVELOPMENT

• Consult Stakeholders and CRM users on solutions concepts that address their specific business issues and needs;
• Translate business requirements into well architected CRM solutions;
• Create key reporting approaches by building and maintaining reports and dashboards to help visualize key performance indicators;
• Support the commercial services team in interpreting, marketing, and sales data from CRM to identify trends, and insights to make recommendations on areas for optimization;
• Collaborate with the Software Development Team to create and maintain CRM integration projects;
• Collaborate with the Marketing Team to develop email campaigns and other marketing strategies;
• Create training content and conduct training for CRM users;
• Support the Commercial team in building the business development flow;
• Collaborate cross-departmentally by leveraging CMR data to answer relevant queries;
• Coordinate with CRM users and leverage feedback to ensure 100% global usage of the system;
• Contribute to team effort by accomplishing related tasks as needed; and
• Extract and analyze third-party data using Excel, Power BI, Salesforce, etc.

Experience, Education and Certification

• 1-2 years of Salesforce Administration experience
• Salesforce Administrator Certification or related experience (required)
• Power BI, Tableau, or other related application experience (preferred)
• BA in Business Administration, Marketing, Statistics or a related field (preferred)
• Maritime industry experience (preferred)

Knowledge. Skills and Abilities

• Fluency in English (spoken and written);
• Strong project management skills;
• Strong collaboration, time management, and organizational skills;
• Proficient knowledge of Microsoft Office applications and use of general office equipment;
• Ability to work efficiently in high pace environment, prioritize work and meet deadlines;
• Integrity, positive attitude, mission-driven, and self-directed;
• Problem-solving and analytical skills;
• Familiarity with Client Relationship Management software;

EEO Compliance:

Ryde Technologies is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Ryde Technologies will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.