Job Description
The Opportunity:
Mattel is currently seeking a Salesforce Business Analyst Specialist - Global Consumer Services Systems. The role will be part of the Global Technology Organization and report to the Senior Manager, IT of Consumer Services and Quality.
The Consumer Services Salesforce and VCC platforms help drive quality, safety, and compliance required to sell our products in global markets and for customer service. This role will manage technical resources including Mattel and service providers and software providers. The Business Analyst Specialist will need to partner with business analysts and business partners on process harmonization and requirements, with the architects on solution alignment and with our developers to deliver capabilities that are aligned with our business strategy and goals.
This position will collaborate closely with Salesforce-related vendors, business partners, and the global IT organization by evaluating systems and processes and driving system and process improvements to the Salesforce platform. This role will work both in partnership with Salesforce system integrator vendors as well as independently to support change to the Salesforce system and integrations. This role will be responsible for having a detailed understanding of the technical architecture of the Salesforce system, changes in plan and backlog, the CI/CD process, and issue remediation. This individual is expected to drive efficiency and continuous improvement to the Salesforce environment and integrated solutions.
What Your Impact Will Be:
New Capability Deployment
Business Continuity
Support Global Consumer Services system change processes
Qualifications
What We’re Looking For:
The annual base salary range for this position is between $92,000 and $140,000
**This range is indicative of projected hiring range, however annual base salary will be determined based on a candidate’s work location, skills and experience.
Additional Information
Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in more than 195 countries in collaboration with the world’s leading retail and ecommerce companies.
Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.
Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.
Videos to watch:
The Culture at Mattel
Mattel Investor Highlights