SewingMachinesPlus.com, Inc. is currently seeking an experienced Salesperson to join our team in Escondido, CA.
We are a family-owned company that has been involved in the sewing and vacuum business for over 40 years. We run a successful sewing machine and vacuum sales and service business with two locations in California. Our original store is located in San Marcos, and we have added a second location in San Diego, on Mission Bay Dr. Thanks to our wonderful customers, we expanded our original sales floor to over 10,000 square feet, built bigger classrooms, and work daily on updating our online shopping site.
Summary
Receives (by telephone, email, or fax) requests for quotations, orders and lead times from existing and potential customers by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Helps develop established script to use when calling prospects.
Receives telephone requests for price quotations and purchase orders.
Offers price quotes in response to phone or email inquiries. Prepares quote forms as needed for institutions requiring purchase orders.
Calls prospective customers in designated market area to qualify leads and explain type of service or product offered.
Informs current and prospective customers of current promotions and new or upgraded products.
Quotes prices and encourages customers to buy.
Checks customer credit and confirms full payment before approving any sale.
Maintains files of active orders and posts activities to ordering systems, including any notes, change orders, backorders, etc.
Prepares and/or monitors "paperwork" flow.
Secures and places orders with others for filling.
Enters names, addresses, purchases, and reactions of prospects solicited into computer database system.
Follows up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
Develops lists of prospects from city and telephone directories, trade and professional association membership lists, and other public records.
Prepares report on sales activities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Collects and researches data; uses intuition and experience to complement data.
Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Use of Technology - Demonstrates required skills; uses technology to increase productivity; keeps technical skills up to date.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service ; responds to requests for service and assistance; meets commitments.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed.
Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers.
Managing Customer Focus - Promotes customer focus; establishes customer service standards; monitors customer satisfaction; develops new approaches to meeting customer needs.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Consultative Selling - Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process.
Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.
Personal Appearance - Dresses appropriately for position.
Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives.
Quality - Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School Diploma or equivalent, plus one year training and/or experience. Two years in an entry level or higher sales or marketing job.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of Order processing systems and Word Processing software. The individual should have typing skills and ease with computer use.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.