Benefits:

Parking provided

Performance-based bonuses

Accrued paid sick leave

Paid one week vacation

401(k)

Company parties

Employee discounts

Salon & Spa Receptionist/Manager

5 Salon & Spa is seeking an experienced Receptionist/Manager to join our dynamic team. The ideal candidate must have prior salon experience, be a quick learner, self-motivated, and able to multi-task in a fast-paced environment. Exceptional customer service skills and attention to detail are essential.

Receptionist/Manager Qualifications - Experience: 3+ years managing a high-volume salon.

• Passion: A love for hair, fashion, and a strong sense of style.

• Attributes: Integrity, hard work, reliability, flexibility, honesty, and organization.

• Skills: Strong administrative skills, excellent record-keeping, and customer care abilities to handle challenging situations professionally.

• Technical Knowledge: Familiarity with POS systems; experience with Phorest Software is a plus.

• Leadership: Strong leadership skills to effectively manage and inspire a team.

• Communication: Excellent communication skills.

Responsibilities

• Manage and inspire the leadership, stylists and front desk and assistants.

• Provide coaching and feedback to ensure standards are met.

• Build and maintain strong client relationships for exceptional customer experiences.

• Develop and manage employee schedules.

• Oversee daily operations to ensure smooth functioning.

• Recruit, hire, and train new team members.

• Create and implement salon and spa policies and procedures.

• Monitor inventory levels and place orders as needed.

• Develop marketing strategies to attract and retain clients.

• Maintain comprehensive product and service knowledge.

Receptionist/Manager

• Profitability Focus: Be a key contributor to the salon’s financial success.

• Revenue Generation: Shift the perception from a cost center to a revenue-generating hub.

• Marketing Implementation: Execute effective marketing strategies to attract new clients.

• Customer Satisfaction: Optimize service offerings to enhance the client experience and foster loyalty.

• Growth Vision: Position the salon, spa, and retail as strategic areas for growth and profitability.