Across the data center industry – from deployment, through operations and maintenance, to decommissioning – Salute Mission Critical is the industry leader of delivering global data center services executed with military precision.
At Salute, we don't have employees. We have team members. It's our culture, and it's a significant driver of the success we're able to deliver for our clients. This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mindset both internally and externally, and a strong commitment to safety.
Position Details Summary: Data Center Facility Engineer
Staff/Skills – Strong Mechanical and Electrical aptitude to support facility management of Data Centers. Computer literate, professional demeanor (talking with customers), professional.
Previous data center field engineer and/or O&M engineers highly desirable. Data Center knowledge of electrical distribution, mechanical systems, stand-by generation, and alarm interpretation from the critical environment.
Services – Interpret alerts/alarms from the facility, determine course of action via the playbook or Regional Director. Schedule preventative/ corrective maintenance and warranty work to subcontractors through Monitoring Systems Computerized Maintenance Management Systems. Administer Monitoring Systems ticket management, creating/updating/completing work tasks according to specific work procedures. Administer and manage Change Control processes through Monitoring Systems. Preventing SLA violations. Overlapping shift coverage. Process customer requests for logistics and Remote Hand requests such as test and turn up (activation) of new circuits. Troubleshooting customer equipment comprised of routers, switchers, servers, cables and connectors. Schedule sub-contractors as required to complete work tasks. Manage Monitoring Systems ticket status for customer and internal purposes such as Remote Hands time entries. Upload various Field Services Reports from preventative maintenance and Remote Hands contractors into Monitoring Systems.
The ideal candidate will be highly effective in a client-facing role, protecting and promoting the interest of Salute Mission Critical and their clients in all matters.
Essential Duties and Responsibilities
• Work independently, providing on-site project management support for client data center
• Act as the contact and counsel to senior management at client sites
• Exhibit leadership characteristics including strong communication skills, a full understanding of internal policies and group and individual management
Qualifications
• Data Center Technical knowledge is strongly desirable.
• Computer skills and familiarity with Microsoft Office suite programs.
• Strong management, leadership, and interpersonal skills with the ability to communicate well both verbally and in writing.
The role is a full-time position. The opportunity is located in Miami Fl and travel will have occasional local travel from between sites in the range of 10%.
If your professional growth and compensation trajectory are restricted in any way, consider –
• Stepping into a role with a nationally recognized leader in the Mission Critical market
• Working with an employer who maintains a corporate philosophy to hire only our nation's best
• Who invests in and are unilaterally committed to continuing the enrichment of their employees
If you have what it takes to work in a dynamic, fast-paced environment we welcome the opportunity to provide more detail and explore your current situation and interests.
Military experience preferred.