Across the data center industry – from deployment, through operations and maintenance, to decommissioning – Salute Mission Critical is the industry leader of delivering global data center services executed with military precision.
At Salute, we don't have employees. We have team members. It's our culture, and it's a significant driver of the success we're able to deliver for our clients. This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mindset both internally and externally, and a strong commitment to safety.
Site Representatives conduct unarmed Patrols (interior and/or exterior), control facility access and egress, monitor closed circuit televisions and alarm systems, compose reports, deter criminal activity, and misconduct, and perform other duties as specified by the client. The Site Representative is trained to work on all posts at the assigned site location and is available to work all shifts. Site Representatives facilitate a pleasant experience for our client and their customers through interactions. Customer Service is primary.
Additional Accountabilities:
• 100% completion of log and report write-ups
• 100% accurate and timely submission of timesheet documentation in Field Service
• Fulfillment of 100% contractual expectations as defined with Client SOW specific to scheduled service delivery
• Fulfillment of 100% revenue expectations as defined within Client SOW
• Completion of 100% required training courses as assigned
• 100% adherence to Salute Mission Critical safety standards and best practices
• 100% adherence to client security/privacy practices and expectations
P ** rimary Duties within varied scope of work and client expectations will range from:**
• Maintain awareness of surroundings to promote physical security and safety; watch for irregular or unusual conditions that may create security concerns or safety hazards
• Observe and report and suspicious activity
• Contribute to communication and awareness of security policies and issues as needed
• Badge/ID generation
• Asset Management
• Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles
• Escalate infractions when noticed
• Distribute and enforce on site and global standard operating procedures down to the individual level
• Concierge services and package delivery
• Assist and train new staff on all security systems, SOPs, patrols, post orders, etiquette, and customer service as a member of the security team
• Ensure Client and Company policies are followed
• Assist the Site Manager and Supervisor in creating and improving site specific SOP/Post Orders
• Support Daily Tasking and Activities
• 100% completion of log and report write-ups
• Perform to the best of your abilities to meet KPIs outlined by the Security Supervisor
Required Qualifications, Skills, and Experience
• High school diploma or appropriate level of training per local jurisdictions
• Ability to speak fluent English
• Experience in customer service-related fields
• Ability to handle stressful situations with tact, professionalism, and respect
• Computer literacy with experience within the Microsoft Office suite
• Basic CPR/AED/First Aid or BHV equivalent
Preferred Qualifications, Skills, and Experience
• Clients may require Unarmed Security Officer license as part of SOW
• Data Center experience
• Construction site security experience
If your professional growth and compensation trajectory are restricted in any way, consider –
• Stepping into a role with a nationally recognized leader in the Mission Critical market
• Working with an employer who maintains a corporate philosophy to hire only our nation's best
• Who invests in and are unilaterally committed to continuing the enrichment of their employees
If you have what it takes to work in a dynamic, fast-paced environment we welcome the opportunity to provide more detail and explore your current situation and interests.
Military experience preferred.