Job Description

SHELTER SERVICES PROGRAM AIDES

VARIOUS STATUS NEEDED FROM Full Time to On Call

Shelter Locations are in South San Francisco, Redwood City and San Mateo

Schedule: Must have flexible schedule to work a 24/7 operation. Shifts: Weekdays, Weekends, Day, Swing, and Grave

Under the supervision of the Associate Shelter Services Director/Shelter Services Program Manager, all program aides regardless of status coordinate the orderly operation of Samaritan House’s Shelter Service Programs which includes Safe Harbor Shelter, Pacific Emergency Shelter and a possible San Mateo Shelter. Program aides will facilitate the delivery of excellent shelter services to clients. This position also works with vendors and community support services to support all Shelter Service needs and the needs of our clients. Samaritan House Shelter Services currently includes one congregate shelter in South San Francisco, one non-congregate hotel type shelter in Redwood City and a possible third non-congregate shelter in San Mateo; all providing services for homeless adults – some of whom have substance abuse problems and/or mental illness. Each program site seeks to provide the assistance clients need to regain their self-sufficiency. Program Aides are responsible for assuring the security and safety of clients and our facilities during each assigned shift. It is critical that final candidates maintain reliable attendance at all times, understand the importance of professional boundaries and service delivery with compassion.

JOB REQUIREMENTS • Minimum Education: High School diploma or GED. Some college preferred. • Minimum Experience: At least one year of experience working within a residential facility, preferably including familiarity with dual-diagnosed individuals and mental health and/or substance-abuse issues • Knowledgeable, experienced and committed to housing and homeless issues is essential. • Demonstrated ability to communicate effectively both oral and written including the ability to understand and follow oral and written instructions in an independent manner, able to meet deadlines and complete all work in a timely manner (within required deadlines). • Ability to work flexible schedules, including evenings and/or weekends if needed. • Proficient with Microsoft Office Suite (excel, word, etc); Excellent database skills • Proven ability to conduct all interactions with all constituents in a highly ethical manner demonstrating high level of integrity. • Demonstrated ability to exercise appropriate judgment with tact and diplomacy both under normal and stressful situations. Must be able to maintain appropriate composure when faced with escalated situations. • Ability to establish and maintain successful and effective relationships with Samaritan House constituents. Includes ability to successfully work collaboratively and or independently. • Demonstrated solutions based approach to problem solving in an effective, efficient and timely manner. Ability to be creative and show initiative. • Ability to follow Agency Policies and organize work to Samaritan House policies, procedures and best practices which include any related federal, state, or local agency requirement.

ESSENTIAL FUNCTIONS OF THE POSITION

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Conduct hourly house/room inspections and post status for clients. Report to staff the condition of the rooms and house.
2. Maintain adequate, labeled supplies of food, clean linens, clothing, cleaning supplies, personal care products, furniture, and equipment for the house and the office.
3. Maintain shelter properties, inside and outside, and storage areas in a clean, safe condition including all appliances and alarm system (with maintenance).
4. Be responsible for minor shelter repairs and maintenance. Conduct walk through tours with Shelter Services Leadership of any shelter facilities worked to identify needed repairs and maintenance.
5. Shop for all needed food items as requested by supervisor.
6. Record donated items and send records of contributions to the Shelter Operations Manager for acknowledgement.Follow in kind donation policies and ensure employees do not take in kind donations at any time.
7. Report all incidents immediately or within 24 hours, whichever is sooner.
8. Participate with Shelter Services Leadership in all fire, health, and other needed site inspections. Conduct monthly fire drills at Shelter Service sites as requested.
9. Supervise all Shelter Service Site volunteer projects that assist in Shelter operation.
10. Maintain and keep current the disaster plan for the shelter service site. Be part of the Shelter “safety team” maintaining an emergency plan and evaluation of emergency situations as needed.
11. Respond to emergency situations, e.g., accidents, fire, police, etc.
12. Enforce Shelter Service rules according to internal policies
13. Trouble shoot and manage any concerns that arise, acting appropriately to resolve problems
14. Respond to the needs of clients
15. Supervise chores and clean-up
16. Maintain reliable attendance and punctuality. Attend work regularly (according to shift schedule) and always be punctual.
17. Attend Trainings and meetings as assigned.
18. Perform other duties as assigned.

ADDITIONAL DUTIES AND RESPONSIBILITIES Include:

1. Perform Intakes of new shelter service clients as well as an orientation of the shelter program. Explain all rules and procedures to clients.
2. Demonstrate a commitment to treat clients, volunteers, and co-workers in a kind, compassionate manner at all times.
3. Participate in all staff meetings, and attend and participate in all training.
4. Participate in all aspects of Shelter Services delivery as needed.
5. Participate in community presentations as needed.
6. Assist with training and supervision of volunteers.
7. Complete special projects as requested by Shelter Services Leadership
8. Reception- Answer phones and take messages as needed
9. Provide professional customer service to all clients, visitors, volunteers and donors
10. Assist case manager with bed count and roll ups as needed
11. Maintain and update bus tickets spreadsheet
12. Pick up mail at the post office on Mondays, Wednesdays, and Fridays Coordinate received donations.
13. Put away and organize all linens.
14. Administer warning notices as needed
15. Distribute towels, blankets, hygiene products, etc.
16. Monitor front desk of assigned job site.
17. Ensure kitchen areas are clean and sanitary at all times.
18. Perform site cleanup before end of shift.
19. Take two headcounts during the grave shift
20. Create and maintain documents as needed
21. Assist with reports as needed

EMPLOYMENT TERMS AND BENEFITS These positions are hourly, non-exempt; wage rate $21.00 per hour. Differential Pay is available for Swing and Grave Shift. Candidate must be flexible. Must be able to work in a 24/7 operation including: Weekends, Weekdays, Grave Shift; Swing Shift, Day and Evening shifts as needed. On occasion will include Holidays as assigned. Benefits for Full Time positions include: Health, Dental Life/LTD/ADD; 1st year PTO 22 days, 9 paid holidays; Voluntary Benefits include: Vision, AFLAC, Retirement Match Program; Transportation Program, Pet Insurance.

Benefits for regular part time include PTO; Holiday Pay; Retirement Participation, Transportation Program

HOW TO APPLY

Samaritan House is an equal opportunity employer. Interested candidates should submit a cover letter and résumé to: Samaritan House Director of Human Resources 4031 Pacific Blvd. San Mateo, CA 94403 Via e-mail: reply to this post No phone calls, please! Because of the volume of applications Samaritan House receives, we regret we are not able to respond to every applicant individually. If your skills and experience are a good match for this position, we will contact you for an interview.

Company Description

The Story of Samaritan House Since 1974, Samaritan House has grown to become San Mateo County's leading non-profit that brings a new level of hope, dignity, and empowerment to people living in poverty as they fulfill immediate needs and guide people to self-reliance. Recognized as a role model in the community, Samaritan House is the largest food distribution agency in the county. Its other free services include shelter and housing assistance; medical and dental clinics; clothes for children; personalized case management and much more. We do this with the help of an excellent team of dedicated staff and volunteers. People who come to Samaritan house are welcomed with a smile by friendly, helpful staff, which quickly builds trust and breaks down the stigma associated with being in need. They also discover that Samaritan House takes a holistic approach to poverty that goes beyond food, shelter and clothing. Serving a client is not a single transaction but the start of an on-going relationship to move individuals and families towards a status of self-reliance. At Samaritan House we strive for excellence and leverage community resources to find and implement creative solutions for our community’s needs. We believe in providing our team with supportive work environments and opportunities for development. We offer excellent opportunities for individuals with proven strong, creative, results-driven leadership skills and excellent work ethics/integrity. We welcome candidates who love working with people of diverse backgrounds who seek to make a difference by helping us create a caring compassionate community helping our neighbors in need. Mission: We mobilize the resources of our community to help those among us who are in need. Our dedicated professional staff and volunteers work together to provide food, access to shelter, healthcare, and a broad range of supportive services. We preserve dignity, promote self sufficiency, and provide hope. Vision: A community of hope through neighbor helping neighbor. Values: We are community-based, volunteer-driven and non-profit. We practice dignity and respect in all of our actions. We leverage community resources for maximum effectiveness. We find and implement creative solutions for our community's unmet needs. We provide our core services without charge to our clients.